Atlanta, 30308, GA,
United States
Triniti Consulting
Triniti Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Triniti Consulting collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Triniti Consulting | Oracle | Oracle Utilities Service Order Management | Utilities ERP | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Avista Utilities | Utilities | 1982 | $1.7B | United States | Oracle | Oracle Utilities Service Order Management | Utilities ERP | 2016 | In 2016 Avista Utilities deployed Oracle Utilities Service Order Management as part of a coordinated rollout of Oracle Utilities solutions. Triniti Consulting led the implementation of meter data management, smart grid gateway and Oracle Utilities Service Order Management within the Utilities ERP category to address customer service, field operations and billing accuracy needs. The implementation configured Oracle Utilities Service Order Management to support service order automation and to integrate operational workflows with meter data management and smart grid gateway capabilities. Configuration work focused on automation of service order lifecycles, event-driven order orchestration and alignment of field operations processes with system-driven notifications to support safer and more efficient technician work. Integrations included a direct integration with an existing Customer Care and Billing system developed by Oracle Utilities to enable service order automation and to synchronize customer and billing data. Operational scope covered Avista Utilities retail customers across Washington, Idaho and Oregon, specifically about 370,000 electric and 343,000 natural gas accounts, and impacted customer care, field operations and billing functions. Governance and rollout began in May 2016 with Triniti Consulting coordinating deployment activities and process changes in customer service and field operations to reduce customer site visits and improve employee safety. The program established an interoperable platform intended to improve customer services and billing accuracy, and to serve as a foundation for future smart grid initiatives such as Conservation Voltage Reduction and advanced rate offerings. |
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