Auckland, 1010,
New Zealand
TTC Global
TTC Global, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. TTC Global collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| TTC Global | Genesys | Genesys Cloud CX | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Suntory Oceania | Consumer Packaged Goods | 1500 | $3.7B | Australia | Genesys | Genesys Cloud CX | Call Center | 2024 |
In 2024, Suntory Oceania implemented Genesys Cloud CX as its Call Center platform. The program targeted Route to Market and digital enablers efforts within Australia, concentrating on centralized contact handling for customer care and trade support.
Genesys Cloud CX was configured to deliver core cloud contact center capabilities aligned with Call Center functional workflows, including omnichannel routing, interactive voice response, automatic call distribution, and real time reporting and dashboards. The implementation emphasized configuration of contact routing logic, queue management, and analytics instrumentation to support operational contact center functions.
TTC Global served as the implementation partner for the engagement, driving integration workstreams that linked Genesys Cloud CX with the broader digital stack referenced in program artifacts, specifically SAP Commerce, Emarsys, SAP C4C, and the MySH platform. Integrations focused on exchanging customer context and routing signals to unify front line engagement across commerce and marketing systems.
Governance was structured around a test lead model, with dedicated Test Lead coverage for telephony and Route to Market digital enablers coordinating TTC Global and internal teams. Rollout sequencing followed staged functional and telephony testing cycles, with formal handoffs into operational teams for day to day contact center support.
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Buyer Intent: Companies Evaluating TTC Global Services
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