Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Conversica and Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Communications | 70 | $7M | United States | Intuit | Intuit Quickbooks Pro | ERP Financial | 2014 | ||
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Communications | 120 | $20M | United States | Conversica | Conversica AVA.ai Platform | Chatbots and Conversational AI | 2017 | ||
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Communications | 17000 | $6.1B | Austria | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 | In 2017, A1 Group implemented Genesys PureEngage Platform to centralize omnichannel contact center capabilities. The Genesys PureEngage Platform was positioned to support contact center and customer service functions across the organization, aligning with the Call Center,Customer Engagement category. Genesys PureEngage Platform was configured to deliver omnichannel routing, interaction orchestration, session continuity, profile based personalization, workforce management, and analytics capabilities. Configuration emphasized orchestration of customer journeys and automation of routing decisions to address finite agent capacity and variable contact volumes common in large telco contact centers. The deployment was instrumented across voice and digital channels to unify customer journeys and preserve interaction context across touchpoints. Operational coverage concentrated on A1 Group contact center sites and front line customer service teams, enabling consistent inbound and outbound handling and centralized queue management. Governance changes accompanied the rollout, with centralized routing policies, interaction orchestration rules, and revised agent scheduling processes to operationalize the platform. The implementation optimized assets and orchestrated customer journeys, enabling more personalized engagement across channels as described in the project narrative. | |
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Communications | 16000 | $12.6B | Germany | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2015 |
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Communications | 70 | $7M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Communications | 260 | $50M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2009 |
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Communications | 650 | $70M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Communications | 350 | $60M | Canada | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 1999 |
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Communications | 661 | $132M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Communications | 200 | $20M | Canada | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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