Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Genesys, Lifesize and Intuit empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Professional Services | 250 | $100M | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2016 | ||
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Professional Services | 250 | $70M | United States | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2016 | ||
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Banking and Financial Services | 150 | $15M | United States | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2016 | In 2016, America’s Credit Union implemented Genesys PureConnect Platform in the Call Center,Customer Experience category to expand its unified contact center capabilities for member service. America’s Credit Union was already a long-time user of Genesys contact center and telephony solutions, and ACU cited PureConnect single-platform architecture as eliminating the cost and complexity associated with products based on acquisitions and loose integrations. The deployment extended PureConnect capabilities to support a dispersed and increasingly mobile member base, with configuration focused on unified telephony, omnichannel interaction routing, and agent desktop workflows. The Genesys PureConnect Platform integration emphasized single-platform call control and interaction management, leveraging the application’s broad range of functionality to make it easier for agents to do their jobs, as stated by Dylan Mathews, Director of IT. Operational scope concentrated on contact center and member service functions, enabling agents to handle voice and digital interactions from a consolidated system that supports distributed servicing models. Governance and rollout centered on incrementally provisioning additional PureConnect capabilities and standardizing agent workflows and contact routing policies to align with mobile and remote member engagement patterns. | |
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Retail | 5000 | $700M | United States | Lifesize | Serenova CxEngage | Call Center | 2015 |
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Banking and Financial Services | 2000 | $338M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 2500 | $387M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 1300 | $174M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Banking and Financial Services | 1900 | $3.0B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Banking and Financial Services | 700 | $175M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 5000 | $1.3B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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