Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Five9 and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Professional Services | 75 | $8M | United States | Intuit | Intuit Quickbooks Pro | ERP Financial | 2006 | ||
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Distribution | 76 | $18M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 | ||
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Transportation | 80 | $1M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2011 | In 2011, Straight Forward implemented Five9 Virtual Contact Center to support its transportation customer service operations. The Five9 Virtual Contact Center is a Call Center platform deployed to centralize inbound and outbound contact handling for the company. The implementation emphasized core Call Center modules including automatic call distribution, interactive voice response, agent desktop controls, call recording, and real-time reporting and dashboards. Configuration work focused on skills based routing, queue management, and automated call routing logic to align with standard contact center workflows and agent routing models. Rollout included agent provisioning, role based access configuration, and operational handoffs to customer service teams within Straight Forward, aligning call handling workflows with the Five9 platform. Governance changes concentrated on standardizing escalation procedures and operational monitoring to surface service interruptions quickly. Downtime and the resulting losses were the primary reasons Straight Forward abandoned the earlier contact handling system prior to implementing Five9 Virtual Contact Center. This narrative links Straight Forward, Five9 Virtual Contact Center, Call Center and customer service to document an implementation driven by availability and operational continuity concerns. | |
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Professional Services | 80 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Banking and Financial Services | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Banking and Financial Services | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Banking and Financial Services | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Banking and Financial Services | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Manufacturing | 80 | $9M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Automotive | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Buyer Intent: Companies Evaluating X Services
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