Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as LiveOps, Intuit and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
|
Professional Services | 1200 | $350M | New Zealand | LiveOps | LiveOps | Call Center | 2013 | In 2013, ADT Security New Zealand implemented LiveOps in a Call Center deployment focused on automating hourly welfare checks for deployed security guards. The deployment used Serenova, including LiveOps Social, to shift routine monitoring from voice call workflows to an automated SMS messaging system. LiveOps was configured to manage outbound SMS workflows, schedule hourly welfare checks and capture guard responses, providing centralized tracking of check status consistent with Call Center orchestration. Functional capabilities implemented included automated outbound messaging, scripted response handling and centralized queuing and state management aligned with standard contact center operational flows. Operational coverage included guards assigned to the Department of Work and Income across offices through New Zealand, embedding LiveOps into ADT Security New Zealand contact operations that support a public sector contract. The switch from voice calls to an automated SMS messaging system paid off almost immediately according to the case study, while Serenova and LiveOps Social provided the messaging orchestration and operational monitoring for the hourly welfare check program. | |
|
|
|
Consumer Packaged Goods | 1163 | $1.4B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 | ||
|
|
|
Professional Services | 1150 | $280M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 | ||
|
|
|
Education | 1132 | $200M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
|
|
|
|
|
Professional Services | 1123 | $374M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2006 |
|
|
|
|
|
Education | 1100 | $270M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2006 |
|
|
|
|
|
Professional Services | 1100 | $280M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
|
|
|
|
|
Professional Services | 1100 | $250M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
|
|
|
|
|
Professional Services | 1100 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
|
|
|
|
|
Professional Services | 1100 | $250M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 1999 |
|
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating X Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||