Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Sage, LiveOps and Intuit empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Banking and Financial Services | 200 | $40M | United Kingdom | Sage | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | 2012 | ||
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Insurance | 200 | $120M | United States | LiveOps | LiveOps | Call Center | 2013 | In 2013, BOLT Insurance deployed LiveOps as its Call Center platform to provision a virtual contact center spanning multiple locations and to integrate voice operations with its cloud insurance platform. The implementation positioned LiveOps to support core customer service and claims intake functions, centralizing inbound routing and agent management under a single Call Center application. Configuration focused on standard Call Center functional modules, including automatic call distribution, interactive voice response for policy routing, an agent desktop for policy and case handling, and real time reporting and monitoring. The LiveOps deployment emphasized queue management, skills based routing, and configurable routing rules to align contact flows with insurance service workflows. Integrations were implemented between LiveOps and BOLT Insurances cloud insurance platform to provide contextual policy and case data at the agent desktop, and to enable routed contacts to carry policy identifiers and case references. The virtual contact center architecture supported distributed agent locations, centralized control of routing logic, and consolidated reporting across sites, preserving a single operational view for the Call Center function. Governance and rollout used a phased operational approach, standardizing scripting, escalation rules, and quality monitoring across participating locations. Change control centered on centralized configuration of routing and reporting, and on operationalizing the cloud insurance platform integration to ensure consistent data context during customer interactions. | |
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Banking and Financial Services | 200 | $50M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 | ||
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Banking and Financial Services | 200 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Aerospace and Defense | 200 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Banking and Financial Services | 200 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Banking and Financial Services | 200 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Media | 200 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 200 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Professional Services | 200 | $25M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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