Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Lifesize, Intuit and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Retail | 150 | $35M | United Kingdom | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2016 | In 2016, Glasses Direct implemented Seranova LiveOps Chat and Email to centralize customer service email management within its retail operations. The Call Center deployment routed incoming emails by type and priority and presented a consolidated message history to prevent multiple responses to the same customer request. The implementation included a wide set of templated responses to accelerate agent handling and real time reporting to enable managers to monitor issue status. Functional capabilities emphasized email routing, unified message history, templating for standardized replies, and real time operational reporting, aligned with Call Center workflows. Operational scope was focused on the customer service organization and the system was configured to enforce single thread resolution and give supervisors visibility into issue status. Governance adjustments concentrated on message triage processes and template usage to reduce duplicate replies and streamline agent workflows. | |
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Consumer Packaged Goods | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 | ||
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Manufacturing | 300 | $125M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 | ||
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Consumer Packaged Goods | 200 | $25M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2015 |
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Professional Services | 40 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Construction and Real Estate | 10 | $1M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2015 |
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Banking and Financial Services | 30 | $3M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2009 |
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Professional Services | 100 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2008 |
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Construction and Real Estate | 220 | $25M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2006 |
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Oil, Gas and Chemicals | 120 | $15M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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