Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Five9 and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Leisure and Hospitality | 500 | $90M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2001 | ||
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Non Profit | 450 | $90M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 | ||
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Professional Services | 320 | $90M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | In 2016, Booker deployed the Five9 Virtual Contact Center to strengthen its customer engagement for inbound and outbound calling. Five9 Virtual Contact Center is a Call Center application that Booker selected to provide agents with immediate access to customer records stored in Oracle Service Cloud, addressing the need for seamless CRM access during calls. The deployment configured cloud-hosted contact center services with agent desktop functionality, blended inbound and outbound call routing, automatic screen pop and caller identification tied to Oracle Service Cloud, and real-time reporting and call recording common to Call Center platforms. Integration between Five9 Virtual Contact Center and Oracle Service Cloud was implemented using CTI and API level connectivity to ensure that customer context, interaction history, and CRM records were available to agents on both inbound and outbound interactions. Operational coverage focused on Booker’s customer service and outbound calling workflows, aligning dialer behavior with agent availability and CRM record state. Governance included configuration of ACD queues, IVR flows, call handling rules and agent workflow mapping into Oracle Service Cloud, together with phased agent onboarding and training to embed the Five9 Virtual Contact Center into existing call handling processes. | |
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Non Profit | 500 | $88M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Manufacturing | 400 | $87M | Canada | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Banking and Financial Services | 265 | $86M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Education | 670 | $85M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2005 |
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Leisure and Hospitality | 152 | $85M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Distribution | 500 | $83M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Leisure and Hospitality | 710 | $82M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Buyer Intent: Companies Evaluating X Services
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