Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Five9 and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Banking and Financial Services | 280 | $33M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 | ||
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Professional Services | 400 | $33M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2005 | ||
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Professional Services | 350 | $32M | United States | Five9 | Five9 Blended Contact Center | Call Center | 2011 | In 2011 OnBrand24 selected the Five9 Blended Contact Center and moved quickly to operationalize the choice, with the solution implemented in February 2012. OnBrand24 deployed Five9 Blended Contact Center to manage a high-volume contact environment that handles between 15,000 and 20,000 calls per day, with a 60 percent inbound and 40 percent outbound mix, fitting the Call Center application profile. The implementation focused on blended contact workflows, configuring automatic call distribution for inbound routing and cloud-based outbound dialing for sales and outreach. The deployment included agent desktop configuration for blended queue handling, interactive voice response design to triage inbound traffic, and real-time reporting and monitoring to support operational pacing and day to day supervision. The architecture followed a hosted contact center model, sized to sustain 15,000 to 20,000 daily calls and to balance inbound demand with outbound campaign throughput. Operational coverage centered on customer service and outbound sales teams, with contact center operations consolidated under a centralized management model to coordinate queuing, agent scheduling, and campaign cadence. Rollout was rapid, executed to minimize interruption to live phone traffic and to enable blended agent workflows quickly, with training and configuration focused on queue management and supervisor dashboards. Governance emphasized operational controls for queue priorities and campaign limits to align inbound responsiveness with outbound productivity, consistent with Call Center functional requirements. | |
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Manufacturing | 100 | $32M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Banking and Financial Services | 260 | $32M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Distribution | 100 | $32M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 |
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Retail | 131 | $31M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 220 | $31M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 250 | $31M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Non Profit | 249 | $31M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Buyer Intent: Companies Evaluating X Services
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