List of Five9 Blended Contact Center Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 Blended Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Blended Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Blended Contact Center for Call Center include: Teladoc, a United States based Healthcare organisation with 3652 employees and revenues of $1.09 billion, NexRep, a United States based Professional Services organisation with 500 employees and revenues of $50.0 million, OnBrand24, a United States based Professional Services organisation with 350 employees and revenues of $32.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Blended Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Five9 Blended Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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NexRep | Professional Services | 500 | $50M | United States | Five9 | Five9 Blended Contact Center | Call Center | 2013 | n/a | In 2013, NexRep implemented Five9 Blended Contact Center to operationalize and scale a distributed agent model. The deployment used Five9's cloud-hosted architecture to provision virtual agent sessions, centralize telephony and deliver scalable contact handling for its Call Center operations. Configuration emphasis was on blended contact handling across inbound and outbound voice channels, cloud-based routing and queue management, and agent desktop capabilities for real-time call distribution and presence. The implementation included automation around scheduling and performance monitoring consistent with call center workforce practices, enabling remote agents to handle campaign-specific workflows and client interactions. Operational scope centered on supporting and growing NexRep's virtual workforce across the United States, with the Five9 Blended Contact Center underpinning agent connectivity and campaign delivery. Governance focused on centralized cloud operations to reduce on-premises IT overhead, and NexRep reports a 90 percent retention rate for agents who remain beyond one month while using Five9, with the vendor helping keep IT infrastructure costs down so the company can focus on client outcomes. | |
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OnBrand24 | Professional Services | 350 | $32M | United States | Five9 | Five9 Blended Contact Center | Call Center | 2011 | x | In 2011 OnBrand24 selected the Five9 Blended Contact Center and moved quickly to operationalize the choice, with the solution implemented in February 2012. OnBrand24 deployed Five9 Blended Contact Center to manage a high-volume contact environment that handles between 15,000 and 20,000 calls per day, with a 60 percent inbound and 40 percent outbound mix, fitting the Call Center application profile. The implementation focused on blended contact workflows, configuring automatic call distribution for inbound routing and cloud-based outbound dialing for sales and outreach. The deployment included agent desktop configuration for blended queue handling, interactive voice response design to triage inbound traffic, and real-time reporting and monitoring to support operational pacing and day to day supervision. The architecture followed a hosted contact center model, sized to sustain 15,000 to 20,000 daily calls and to balance inbound demand with outbound campaign throughput. Operational coverage centered on customer service and outbound sales teams, with contact center operations consolidated under a centralized management model to coordinate queuing, agent scheduling, and campaign cadence. Rollout was rapid, executed to minimize interruption to live phone traffic and to enable blended agent workflows quickly, with training and configuration focused on queue management and supervisor dashboards. Governance emphasized operational controls for queue priorities and campaign limits to align inbound responsiveness with outbound productivity, consistent with Call Center functional requirements. | |
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Teladoc | Healthcare | 3652 | $1.1B | United States | Five9 | Five9 Blended Contact Center | Call Center | 2017 | n/a | In 2017 Teladoc implemented Five9 Blended Contact Center to support its Call Center operations. The Five9 Blended Contact Center was provisioned as the contact handling layer for inbound and outbound voice workflows, aligning vendor cloud telephony capabilities with Teladoc’s service delivery requirements. The implementation leveraged common Call Center functional modules including automatic call distribution for blended inbound and outbound queues, interactive voice response for intake routing, an agent desktop with CTI-enabled screen pops, and centralized reporting and monitoring. Five9 Blended Contact Center was selected for reliability and rapid deployability, and the platform’s flexible API surface was used to extend standard capabilities into Teladoc’s operational context. Integration work focused on direct API connections between Five9 Blended Contact Center and Teladoc’s custom CRM, enabling real time call context, screen pop workflows, and call logging into customer records. The integration approach also connected Five9 to other internal systems used by Teladoc through the same API-driven pattern, creating unified agent workflows and reducing manual handoffs between separate applications. Operational governance prioritized fast rollout and API-first configuration to minimize disruption to contact center and customer support workflows. Explicit benefits cited in the implementation narrative include the platform’s reliability, speed of deployment, and the flexible API that supported integration with Teladoc’s custom CRM and additional internal systems. |
Buyer Intent: Companies Evaluating Five9 Blended Contact Center
- ActiveIS, a United Kingdom based Professional Services organization with 10 Employees
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