Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as LiveOps, Intuit and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Non Profit | 302 | $22M | United Kingdom | LiveOps | LiveOps | Call Center | 2015 | In 2015 Boundless by CSMA implemented LiveOps Cloud, deploying LiveOps as its Call Center application to provide cloud hosted contact center capabilities for more than a quarter million members across the United Kingdom. The implementation centralized voice and digital interactions under a single cloud platform and established a blended agent environment for the contact center team. The deployment emphasized blended channel capability, enabling any contact center agent to make or take calls, respond to emails, and assist members via live chat through the LiveOps Cloud interface. Configuration focused on unified agent workflows, channel routing and queue management consistent with Call Center application functionality, and consolidation of interaction handling into a single agent desktop. Operational scope covered member services and customer engagement for Boundless by CSMA, with the contact center team positioned to manage fluctuating contact volumes and to support member interactions across voice, email and chat. The implementation supported cross channel handling across the organization s primary service touchpoint and reinforced member support operations across the U K. Governance and process changes included cross training of agents to operate in the blended environment and redefined interaction handling procedures to allow seamless channel switching during an engagement. As reported LiveOps Cloud enabled Boundless to better manage contact volume, meaningfully engage with members on the interaction channel they choose and reinforce member loyalty. | |
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Construction and Real Estate | 200 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2004 | ||
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Professional Services | 180 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 | ||
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Non Profit | 170 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Professional Services | 150 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Professional Services | 122 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Retail | 150 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Retail | 110 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Retail | 100 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 |
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Healthcare | 200 | $22M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2009 |
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Buyer Intent: Companies Evaluating X Services
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