Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Artificial Solutions, Five9 and Sage empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Transportation | 601723 | $92.6B | Germany | Artificial Solutions | Artificial Solutions Teneo AI Platform | Chatbots and Conversational AI | 2012 | In 2012, Deutsche Post implemented Artificial Solutions Teneo AI Platform, a Conversational AI Platform, to power Jana, a conversational assistant supporting customer-facing and internal knowledge workflows. Deutsche Post uses the Artificial Solutions Teneo AI Platform to centralize conversation development and run conversational logic consistent with enterprise customer service and knowledge management functions. Teneo Studio, the one-of-a-kind graphical software tool that is part of the Teneo platform, is the primary authoring and configuration environment. Deutsche Post staff use Teneo Studio to create, manage, and update conversation flows ranging from highly complex dialogs to simple FAQs, with multi-author concurrency so multiple staff can work on Jana simultaneously. The environment supports conversation flow authoring, knowledge updates, and rapid publication, with changes able to be published in seconds to meet urgent requirements. Operational governance centers on content stewardship and workflow orchestration within relevant service and support teams, with Teneo Studio enabling iterative updates and coordinated change control by Deutsche Post staff. The implementation emphasizes conversational design, knowledge accuracy, and fast publishing cycles to keep Jana’s knowledge current, while preserving role-based editability and staged authoring workflows for enterprise governance. | |
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Professional Services | 500 | $50M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2012 | In 2012, NexRep deployed Five9 Virtual Contact Center. The Five9 Virtual Contact Center in the Call Center category provided a cloud-based contact center platform that NexRep used to ramp up customer campaigns with amazing speed, enabling rapid provisioning of campaign queues and agent workspaces. Deployment emphasized standard contact center capabilities including agent desktop, automatic call distribution, interactive voice response, predictive and preview dialing, campaign management and real-time reporting. The implementation supported NexRep's customer campaign operations and centralized campaign orchestration across its contact center teams, while governance focused on standardized agent workflows and provisioning processes to sustain fast campaign spin-up. | |
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Banking and Financial Services | 200 | $40M | United Kingdom | Sage | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | 2012 | ||
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Professional Services | 2500 | $355M | United Kingdom | Sage | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | 2012 |
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Professional Services | 65 | $15M | United States | Sage | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | 2012 |
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Banking and Financial Services | 2000 | $338M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 2500 | $387M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Banking and Financial Services | 1000 | $250M | Canada | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 1300 | $174M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 5000 | $1.3B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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