1-800-Flowers.com
Two Jericho Plaza, Suite 200,
Jericho, 11753, NY,
United States
Jericho, 11753, NY,
United States
1 516-237-6000
Retail
1-800-Flowers.com Technographics
1-800-Flowers.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1-800-Flowers.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 1-800-Flowers.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1-800-Flowers.com has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, ADP Workforce Now for Core HR in 2015, Adobe WorkFront for Business Process Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1-800-Flowers.com is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Emburse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1-800-Flowers.com revenues, which have grown to $1.83 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-800-Flowers.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1-800-Flowers.com Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013, 1-800-Flowers.com upgraded Oracle E-Business Suite to Release 12.2.0.5 as the core ERP Financial platform for its finance and procurement operations. The implementation centered on Oracle E-Business Suite and associated Oracle databases to consolidate transactional finance, supplier management, and ecommerce back office processing across the retail organization.
The technical scope included an application upgrade from 11.5.9 to 12.2.0.5 and a database modernization path to Oracle Database 12c, with specific Enterprise Database upgrades to 12c and ecommerce database upgrades to 11.2.0.4. Functional modules and configuration work included deployment of the iSupplier module in a DMZ configuration on Release 12.2.0.5 and MBP related ecommerce database changes, reflecting targeted procurement and supplier portal capability enablement within the Oracle E-Business Suite.
Operational and infrastructure activities covered PSU patching for Oracle databases to support SOX and PCI compliance, administration and maintenance of Shareplex replication for high availability and data distribution, and database performance engineering. Monitoring and operational visibility were achieved through Oracle Enterprise Manager and home grown scripts, with ongoing security hardening following database security best practices.
Program governance combined Core Oracle DBA and Oracle APPS DBA responsibilities, management of on-site and offshore DBA resources, and a data center migration that included both databases and applications. Day to day operations emphasized patch management, replication operations, performance tuning, and compliance alignment within the ERP Financial environment.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, 1-800-Flowers.com implemented ADP Workforce Now as its Human Capital Management platform. The deployment targeted corporate human resources and distributed operations across the companys network of roughly 15 fulfillment facilities and a workforce of approximately 4,000 employees in the United States.
ADP Workforce Now was configured to provide core HRIS capabilities including payroll administration, time and attendance, benefits administration, and talent management workflows such as applicant tracking, onboarding, and performance management. The configuration supported full cycle recruiting and onboarding processes, leave of absence tracking consistent with FMLA requirements, and succession planning workflows that HR managers used to coordinate bimonthly supervisor development and ongoing training.
Governance and process changes accompanied the implementation, with standardized policies and standard operating procedures introduced across sites, centralized personnel data for attendance point tracking, and formalized employee relations case management. Operational ownership included staffing forecasting, executive support for succession planning, and enterprise employee engagement programs that relied on consistent HR records and scheduling.
Operational outcomes reported in the same environment included maintaining a 10 percent job opening rate across 15 facilities and a 35 percent reduction in employee relations issues through strengthened recruiting pipelines, enhanced exit interview practices, and focused conflict resolution. Employee engagement activities such as the Birthday Luncheon Learn and onsite support programs were integrated into HR workflows and scheduling enabled by ADP Workforce Now.
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Learning and Development | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2004 | 2004 |
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Workforce Management | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe WorkFront | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, 1-800-Flowers.com implemented Adobe WorkFront to centralize and standardize digital work across its retail organization. Adobe WorkFront is deployed as a Work Management Software platform to govern project intake and orchestrate cross-functional execution for web, marketing, and merchandising initiatives.
The implementation configured Adobe WorkFront for structured project and task management, formal work intake, resource planning and allocation, proofing and approval workflows, and portfolio visibility. The deployment emphasized automated routing and task orchestration to support recurring campaign production and website content updates.
WorkFront is used on their website to coordinate web content and campaign delivery, and the platform is embedded in digital commerce and marketing production workflows across US-based teams. Integrations focus on operational handoffs between creative, ecommerce, merchandising, and IT groups, enabling end to end work orchestration and centralized status tracking.
Governance was organized around centralized intake, standardized templates, approval gates, and designated program owners to enforce workflow consistency and accountability. The configuration aligns with common Work Management Software practices for capacity planning, auditability of approvals, and repeatable campaign delivery processes.
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Distribution ERP | ERP Services and Operations |
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2016 | 2016 |
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Retail Management | ERP Services and Operations |
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2009 | 2010 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2009 | 2009 |
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Data Warehouse | Analytics and BI |
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2009 | 2009 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2018 | 2018 |
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Supply Chain Management | SCM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement, Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2004 | 2004 |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2004 | 2004 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2004 | 2004 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at 1-800-Flowers.com
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 1-800-Flowers.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 1-800-Flowers.com IT executives and key decision makers. This section highlights 1-800-Flowers.com's latest recorded technology evaluations, including Gallup Q12 for Employee Engagement on 2026-03-10, O2 Hosting for Application Hosting and Computing Services on 2026-02-15, and Sui Blockchain Platform for Blockchain Platform on 2026-02-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 1-800-Flowers.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 1-800-Flowers.com Technographics
1-800-Flowers.com is a Retail organization based in United States,
with around 4000 employees and annual revenues of $1.83 billion.
1-800-Flowers.com operates a diverse technology stack with applications such as
Oracle E-Business Suite, ADP Workforce Now and Adobe WorkFront,
covering areas like ERP Financial, Core HR and Business Process Management.
1-800-Flowers.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ADP and Adobe Systems.
1-800-Flowers.com recently adopted applications including
Mirakl Marketplace Platform in 2022, Klarna Payments in 2021 and PayPal Enterprise in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 1-800-Flowers.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 1-800-Flowers.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 1-800-Flowers.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.