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1-800-FLOWERS.COM, INC Software Purchases and Digital Transformation Initiatives

Last updated on 2021-07-05 13:59:47

Discover the latest software purchases and digital transformation initiatives being undertaken by 1-800-FLOWERS.COM, INC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4300 1-800-FLOWERS.COM, INC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that 1-800-FLOWERS.COM, INC has purchased the following applications: SAS Customer Intelligence for Customer Analytics in 2019, Certify Travel and Expense for Expense Management in 2017, ADP Enterprise eTIME (OEM Kronos Workforce Central) for Time and Attendance in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems 1-800-FLOWERS.COM, INC is running and its propensity to invest more and deepen its relationship with SAS Institute, Certify, ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing 1-800-FLOWERS.COM, INC revenues, which have grown to $1.49 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-800-FLOWERS.COM, INC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

1-800-Flowers.com, is a floral and gourmet foods gift retailer and distribution company in the United States. It was one of the first retailers to use a 24 x 7 toll-free telephone number and the Internet for direct sales to consumers

Scope and Challenges

1-800-FLOWERS.COM has chosen IBM's Commerce on Cloud solution to provide the retailer's global customers with a seamless experience that makes it easy to transact across all 1-800-FLOWERS.COM's brands, from Harry & David, to Wolferman’s to Fannie May to 1800-FLOWERS.COM, and deliver customers a unified omnichannel experience across the web, mobile or call center channel.

1-800-FLOWERS.COM continues to digitally transform itself to create delightful moments for its customers. Now, the leading gourmet food and floral gift provider realize significant benefits in speed and agility offered by IBM Cloud, which allows it to handle large volumes of orders without having to worry about the limitations of server space. 1-800-FLOWERS.COM's future plans include infusing IBM’s cognitive capabilities into the platform to enhance its ability to provide highly personalized customer experiences.

Outcome and Implications

Using IBM Commerce on Cloud order management capabilities, 1-800-FLOWERS.COM can now address the omnichannel e-commerce needs of their customers by being able to better manage the order process across all their brands.

The biggest challenge 1-800-FLOWERS.COM was solving the complexity introduced by having separate fulfillment processes for every brand and providing customers ordering from more than one brand the visibility into the status of their multi-brand orders online.

With more customers placing orders across multi-brands, it became critical for 1-800-FLOWERS.COM to adopt a fulfillment capability that could deliver the seamless experience expected by today’s customers.

By implementing their order and fulfillment solution on the IBM Cloud, 1-800-FLOWERS.COM enhance its customer experience, significantly reduce the amount of time and costs associated with managing large infrastructures and more efficiently manage seasonal spikes that are prevalent in their business.

Quotes

"Our customers are coming to us, across all of our brands, to help them address their many gifting and celebratory needs. It’s our job to deliver a convenient and enjoyable customer experience every time we interact with them. We do this through a combination of truly original products and an expanding range of services – and IBM’s Commerce on Cloud solution is helping us deliver on that promise,” said Chris McCann, President, 1-800-FLOWERS.COM, Inc.

"IBM Commerce is helping industry leaders like 1-800-FLOWERS.COM deliver the best personalized online experience for their customers that results in increased brand loyalty and revenue for our clients,” said Steve Mello, VP, Strategy & Offering Management, IBM Commerce. “With the IBM Commerce on Cloud order management capabilities, 1-800-FLOWERS.COM will make it easy for their customers to transact across all of their brands, delivering an exceptional customer experience with every touch point.


One Old Country Road Suite 500
Carle Place, 11514 , NY
United States
1 516-237-6000
https://www.1800flowers.com/
Industry Employees Revenue
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Enterprise Software and Cloud Applications being used by 1-800-FLOWERS.COM, INC


Vendor Old Product New Product Category Market Users VAR/SI When Live
ADP Legacy Applications ADP Payroll Payroll HCM n/a n/a 2015 2015
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Time and Attendance HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe eCommerce eCommerce Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2010 2018
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2013 2014
Subscribe Subscribe Subscribe Supply Chain Management SCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Customer Analytics CRM Subscribe Subscribe 2019 2019

IT Decision Makers and Key Stakeholders at 1-800-FLOWERS.COM, INC


First Name Last Name Title Email Phone
Subscribe Subscribe Vice President ECommerce & Architecture Subscribe Subscribe
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Subscribe Subscribe Director Of Service Operations, Customer Experience Subscribe Subscribe
Subscribe Subscribe President Subscribe Subscribe
Subscribe Subscribe Vice President Customer Experience Subscribe Subscribe
Subscribe Subscribe VP Finance Subscribe Subscribe
Subscribe Subscribe Director, Benefits & HRIS Subscribe Subscribe
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Subscribe Subscribe Vice President, Finance and Administration - Technology Subscribe Subscribe
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Subscribe Subscribe Sr Manager WFM Subscribe Subscribe
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