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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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123 Media Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Klemen Stirn Legacy Hesk Help Desk IT Service Management ITSM n/a 2025 2025 In 2025, 123 Media implemented Hesk Help Desk as its IT Service Management solution. The deployment uses Hesk Help Desk on the company website at https://www.123-vpsserver.com/ to provide a web facing support intake point for customers and a central ticketing console for internal users at the 12 person communications firm based in Belgium. Implemented modules include core ticketing, a public web support portal embedded on the site, a searchable knowledge base, automated email notifications, attachments and role based access controls. Configuration emphasized ticket categorization, priority handling and ownership assignment to map incoming requests to the small support team, consistent with IT Service Management workflows. Operational coverage centers on customer support and internal IT issue tracking, with staff using the Hesk Help Desk web console to manage tickets and update knowledge base articles. Governance was configured through ticket routing rules, defined owner roles and SLA oriented status fields to standardize response and resolution workflows within the organization.
IT Decision Makers and Key Stakeholders at 123 Media
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Apps Being Evaluated by 123 Media Executives
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FAQ - APPS RUN THE WORLD 123 Media Technographics

123 Media is a Communications organization based in Belgium, with around 12 employees and annual revenues of $3.0 million.

123 Media operates a diverse technology stack with applications such as Hesk Help Desk, covering areas like IT Service Management.

123 Media has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Klemen Stirn.

123 Media recently adopted applications including Hesk Help Desk in 2025, highlighting its ongoing modernization strategy.

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