De Klinge, 9170,
Belgium
123 Media Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 123 Media and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 123 Media employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 123 Media has purchased the following applications: Hesk Help Desk for IT Service Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 123 Media is running and its propensity to invest more and deepen its relationship with Klemen Stirn or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 123 Media revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 123 Media intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Klemen Stirn | Legacy | Hesk Help Desk | IT Service Management | ITSM | n/a | 2025 | 2025 | In 2025, 123 Media implemented Hesk Help Desk as its IT Service Management solution. The deployment uses Hesk Help Desk on the company website at https://www.123-vpsserver.com/ to provide a web facing support intake point for customers and a central ticketing console for internal users at the 12 person communications firm based in Belgium. Implemented modules include core ticketing, a public web support portal embedded on the site, a searchable knowledge base, automated email notifications, attachments and role based access controls. Configuration emphasized ticket categorization, priority handling and ownership assignment to map incoming requests to the small support team, consistent with IT Service Management workflows. Operational coverage centers on customer support and internal IT issue tracking, with staff using the Hesk Help Desk web console to manage tickets and update knowledge base articles. Governance was configured through ticket routing rules, defined owner roles and SLA oriented status fields to standardize response and resolution workflows within the organization. |
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