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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

1300Smiles
Location
105 Denham St,
Townsville, 4810, QLD,
Australia
Website
https://www.1300smiles.com.au/
Phone
61 7 4721 1238
Artw industry
Healthcare
Employee
Revenue

1300Smiles Technographics

1300Smiles Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by 1300Smiles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 337 1300Smiles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that 1300Smiles has purchased the following applications: Newfold Digital Hostopia Australia for Application Hosting and Computing Services in 2021, Olark Live Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems 1300Smiles is running and its propensity to invest more and deepen its relationship with Newfold Digital , Olark , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing 1300Smiles revenues, which have grown to $29.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1300Smiles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

1300Smiles Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Newfold Digital Legacy Newfold Digital Hostopia Australia Application Hosting and Computing Services IaaS n/a 2021 2021
In 2021, 1300Smiles implemented Newfold Digital Hostopia Australia to host its public website, aligning Application Hosting and Computing Services with the company’s marketing and patient engagement functions. The deployment is focused on managed web hosting for the customer facing domain and encompasses web server provisioning, DNS management, and HTTPS certificate hosting consistent with Application Hosting and Computing Services. Newfold Digital Hostopia Australia supports the 1300Smiles website infrastructure and operates at the application layer with the site content management workflows and external appointment booking touchpoints. Operational governance is centered on marketing and IT operations, covering site content updates, DNS change control, SSL certificate lifecycle management, and routine hosting administration in a standard managed hosting configuration.
Content Delivery Network IaaS 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Olark Legacy Olark Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, 1300Smiles implemented Olark Live Chat on its public website. 1300Smiles deployed Olark Live Chat as a Chatbots and Conversational AI solution to provide a real-time, customer-facing messaging channel for patient inquiries and appointment-related engagement. The deployment used Olark Live Chat as a site-embedded conversational widget, integrating the vendor hosted chat interface into web pages to surface live messaging directly to site visitors. Functional capabilities implemented include live text chat, real-time presence indicators, canned responses and transcript capture, which align with standard chat and conversational workflows for front-line customer support. Operational coverage focused on the website as the primary channel, routing visitor conversations into Olark’s agent interface for handling by customer-facing teams. Governance and operational ownership were exercised at the site and support team level, with configuration and chat routing managed through Olark’s admin settings and agent controls to align with patient engagement and support workflows. 1300Smiles Olark Live Chat Chatbots and Conversational AI is positioned to support customer service and patient engagement functions on the company website, with implementation architecture centered on a cloud-hosted chat service and client-side widget embedding. The setup emphasizes conversational capture and agent-mediated responses rather than automated backend system integrations.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Core HR HCM 2020 2020
Learning and Development HCM 2020 2020
Workforce Scheduling HCM 2020 2020
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Web Gateways (SWG) CyberSecurity 2013 2013
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2016 2016
IT Decision Makers and Key Stakeholders at 1300Smiles
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 1300Smiles Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 1300Smiles Technographics

1300Smiles is a Healthcare organization based in Australia, with around 337 employees and annual revenues of $29.0 million.

1300Smiles operates a diverse technology stack with applications such as Newfold Digital Hostopia Australia, Olark Live Chat and Microsoft 365, covering areas like Application Hosting and Computing Services, Chatbots and Conversational AI and Collaboration.

1300Smiles has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Newfold Digital, Olark and Microsoft.

1300Smiles recently adopted applications including Newfold Digital Hostopia Australia in 2021, Cloudflare CDN in 2020 and enableHR in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of 1300Smiles’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates 1300Smiles’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete 1300Smiles technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.