1300Smiles
105 Denham St,
Townsville, 4810, QLD,
Australia
Townsville, 4810, QLD,
Australia
61 7 4721 1238
Healthcare
1300Smiles Technographics
1300Smiles Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1300Smiles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 337 1300Smiles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1300Smiles has purchased the following applications: enableHR for Core HR in 2020, Olark Live Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1300Smiles is running and its propensity to invest more and deepen its relationship with enableHR , Litmos , Deputy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1300Smiles revenues, which have grown to $29.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1300Smiles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1300Smiles Tech Stack and Enterprise Applications
1300Smiles HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| enableHR | Legacy | enableHR | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, 1300Smiles deployed enableHR as its Core HR application to support multi-site HR and compliance operations across its Cairns and Smithfield dental clinics. The deployment covered an operational footprint that included two busy practices with joint annual production exceeding $3.6M and on-site supervisory structures such as 25 direct reports and 7.5 dental health professionals at the Cairns location, within a broader organization of approximately 337 employees.
enableHR was configured to centralize employee master records, compliance tracking, training administration and performance management functions consistent with Core HR capabilities. Implemented workflows included rostering handoffs and payroll preparation checkpoints, automated daily, weekly and monthly compliance checks, structured staff development and one to one review cycles, and formalized WHS and infection control documentation processes.
The enableHR deployment operated alongside Deputy for rostering activities, Litmos for eLearning administration and Dental For Windows for clinical and practice administration, enabling coordinated HR workflows across clinical and administrative functions without asserting specific technical integration architectures. Operational coverage explicitly encompassed clinical teams, reception and administrative staff, and practice managers across the Cairns and Smithfield sites, with cross site mobility for clinical and administrative coordination.
Governance changes instituted during rollout included scheduled ICMP reviews, accreditation preparation processes, routine equipment servicing schedules, and an enhanced COVID 19 plan maintained above the ADA baseline. During the period beginning July 2020 to present the practices reported measurable business outcomes documented by internal reporting, including practice revenue increases of 24% and 36% respectively and the securing of an external contract valued at up to $312,000 annually, alongside higher patient engagement metrics reported by marketing.
|
|
|
|
|
Learning and Development | HCM |
|
2020 | 2020 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2020 | 2020 |
|
1300Smiles AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, 1300Smiles implemented Olark Live Chat on its public website. 1300Smiles deployed Olark Live Chat as a Chatbots and Conversational AI solution to provide a real-time, customer-facing messaging channel for patient inquiries and appointment-related engagement.
The deployment used Olark Live Chat as a site-embedded conversational widget, integrating the vendor hosted chat interface into web pages to surface live messaging directly to site visitors. Functional capabilities implemented include live text chat, real-time presence indicators, canned responses and transcript capture, which align with standard chat and conversational workflows for front-line customer support.
Operational coverage focused on the website as the primary channel, routing visitor conversations into Olark’s agent interface for handling by customer-facing teams. Governance and operational ownership were exercised at the site and support team level, with configuration and chat routing managed through Olark’s admin settings and agent controls to align with patient engagement and support workflows.
1300Smiles Olark Live Chat Chatbots and Conversational AI is positioned to support customer service and patient engagement functions on the company website, with implementation architecture centered on a cloud-hosted chat service and client-side widget embedding. The setup emphasizes conversational capture and agent-mediated responses rather than automated backend system integrations.
|
1300Smiles Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, 1300Smiles implemented Microsoft 365 to support Collaboration across its corporate and clinic support teams. Public web assets indicate 1300Smiles is using Microsoft 365 on their website, and the deployment is positioned to serve business functions tied to corporate communications and document collaboration for a workforce of approximately 337 employees.
The Microsoft 365 implementation centers on standard Collaboration capabilities, including enterprise email, unified communications, document and content management, and file synchronization. Typical functional modules associated with Microsoft 365 include Exchange Online for email, SharePoint for team and intranet content, Microsoft Teams for chat and meetings, and OneDrive for personal file storage, enabling coordinated scheduling, internal communications, and document sharing workflows.
Operational coverage for Microsoft 365 at 1300Smiles likely spans back-office departments, clinical support staff, and front-office administration, supporting functions such as patient appointment coordination, HR, and corporate productivity. Governance practices consistent with this Collaboration deployment would include identity and access controls, role based provisioning, data classification and retention policies, and phased rollout and change management across corporate and clinic sites to align collaboration tooling with healthcare compliance requirements.
|
1300Smiles eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
1300Smiles PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
1300Smiles IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
1300Smiles CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at 1300Smiles
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 1300Smiles Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 1300Smiles IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 1300Smiles digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD 1300Smiles Technographics
1300Smiles is a Healthcare organization based in Australia,
with around 337 employees and annual revenues of $29.0 million.
1300Smiles operates a diverse technology stack with applications such as
enableHR, Olark Live Chat and Microsoft 365,
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
1300Smiles has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as enableHR, Olark and Microsoft.
1300Smiles recently adopted applications including
Newfold Digital Hostopia Australia in 2021, enableHR in 2020 and Litmos LMS in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 1300Smiles’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 1300Smiles’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 1300Smiles technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.