138 Towpath Credit Union
2969 Chamberlain Rd,
Fairlawn, 44333-3448, OH,
United States
Fairlawn, 44333-3448, OH,
United States
1 330-664-4700
Banking and Financial Services
138 Towpath Credit Union Technographics
138 Towpath Credit Union Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 138 Towpath Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 47 138 Towpath Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 138 Towpath Credit Union has purchased the following applications: SAP WalkMe for Digital Adoption in 2022, SavvyMoney for Credit Union Management in 2025, Perplexity for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 138 Towpath Credit Union is running and its propensity to invest more and deepen its relationship with SAP , SavvyMoney , Alkami or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 138 Towpath Credit Union revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 138 Towpath Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
138 Towpath Credit Union Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP WalkMe | Digital Adoption | HCM | n/a | 2022 | 2022 |
In 2022, 138 Towpath Credit Union deployed SAP WalkMe on its public website to support Digital Adoption for member facing web interactions and self service content. The implementation positioned SAP WalkMe as the primary Digital Adoption layer for on‑page guidance and contextual assistance across customer touchpoints on the corporate site.
SAP WalkMe was configured to deliver guided walkthroughs, contextual tooltips, and on‑page self service widgets, with content assembled in the WalkMe publisher and governed through the WalkMe admin console. Configuration emphasized modular guidance flows and authoring capabilities that enable nontechnical staff to update walkthroughs and messages without code changes.
Architecturally the deployment embedded the SAP WalkMe client script into the website front end, enabling real time delivery of guidance and central collection of interaction analytics within the WalkMe platform. The implementation scope was limited to the public website, instrumenting key pages and user journeys to surface help content and reduce reliance on manual support.
Governance focused on staged rollouts and content ownership, assigning editorial control and iterative update processes to marketing and member services teams. This narrative documents 138 Towpath Credit Union SAP WalkMe Digital Adoption implementation as a website centric adoption effort for member support and self service workflows.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SavvyMoney | Legacy | SavvyMoney | Credit Union Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Towpath Credit Union implemented SavvyMoney as part of a broader deployment on Alkami’s cloud-based digital banking platform. The credit union executed a full conversion of core banking, digital banking, loan origination, and document management systems to modernize member experience and centralize front-office and back-office workflows, aligning the effort under the Credit Union Management category.
The SavvyMoney application was configured to provide credit score monitoring and to feed enriched credit data into member engagement flows. The deployment also included integrated card controls, transaction enrichment, and account aggregation capabilities delivered through the Alkami platform, and the Data & Marketing Solution was instrumented to drive needs-based campaign orchestration using real-time behavioral insights.
Operational integration connected SavvyMoney data streams to digital banking interfaces, loan origination touchpoints, and electronic document workflows to enable offers such as auto loan recapture and debt consolidation within the member journey. The implementation targeted retail banking and member engagement functions at Towpath Credit Union’s Northeast Ohio operations and centralized data for marketing segmentation and offer orchestration.
Governance changes aligned product and marketing teams to behavior-driven campaign rules and e-document enrollment workflows, with executive sponsorship to ensure adoption. Outcomes reported in the implementation context include over 800 members switching to e-documents, an estimated 2.6 million dollars in auto loan business attributed to the initiative, product adoption rising from 1.7 to 2.45 products per member, and year-over-year revenue growth of 15 percent, alongside an improved efficiency ratio.
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Digital Banking | ERP Services and Operations |
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2025 | 2025 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Perplexity | Legacy | Perplexity | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
138 Towpath Credit Union selected Perplexity in 2024, replacing a legacy system, and deployed the Perplexity Generative AI Platforms solution on its public website. The implementation integrated Perplexity as a web-facing generative layer to deliver natural-language responses and on-site content generation, modernizing the credit union’s external digital interactions. Scope is focused on the website channel and customer-facing information delivery rather than internal back-office functions, standardizing a commercial generative AI application in place of the previous legacy web interaction capability.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at 138 Towpath Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 138 Towpath Credit Union Executives
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FAQ - APPS RUN THE WORLD 138 Towpath Credit Union Technographics
138 Towpath Credit Union is a Banking and Financial Services organization based in United States,
with around 47 employees and annual revenues of $5.0 million.
138 Towpath Credit Union operates a diverse technology stack with applications such as
SAP WalkMe, SavvyMoney and Perplexity,
covering areas like Digital Adoption, Credit Union Management and Generative AI Platforms.
138 Towpath Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, SavvyMoney and Perplexity.
138 Towpath Credit Union recently adopted applications including
SavvyMoney in 2025, Alkami in 2025 and Alkami Data & Marketing in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 138 Towpath Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 138 Towpath Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 138 Towpath Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.