13SICK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 13SICK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 13SICK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 13SICK has purchased the following applications: Avanser Call Tracking for Call Tracking and Recording in 2024, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, MailGuard for Secure Email Gateways (SEGs) in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 13SICK is running and its propensity to invest more and deepen its relationship with Avanser , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 13SICK revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 13SICK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avanser | Legacy | Avanser Call Tracking | Call Tracking and Recording | CRM | n/a | 2024 | 2024 |
In 2024, 13SICK deployed Avanser Call Tracking on their website. The implementation uses Avanser Call Tracking within the Call Tracking and Recording category to capture inbound patient calls and link them to web sessions for attribution and operational routing.
Avanser Call Tracking was configured to provide dynamic number insertion, session-level call attribution, call capture and recording, and centralized call analytics consistent with Call Tracking and Recording functionality. Configuration focused on mapping website contact points to source channels and on structuring call metadata to support downstream reporting and operational workflows.
The deployment is web-centric and scoped to digital channels that drive patient inquiries, with operational coverage routed to patient intake and marketing teams. No external integration vendors are specified, the implementation sits on the public website and feeds call records and analytics into internal workflows for appointment triage and campaign analysis.
Governance established call tagging conventions, standardized call handling workflows, and reporting cadences for marketing and operations teams. Rollout was executed as a site-level instrumentation of Avanser Call Tracking, with configuration and reporting designed to align call data with clinical intake and patient access processes.
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MailGuard | Legacy | MailGuard | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2016 | 2016 |
In 2016, 13SICK implemented MailGuard as its Secure Email Gateways (SEGs) solution. The MailGuard deployment is referenced on the company website and provides organization wide email protection for 13SICK's Australian operations.
The MailGuard implementation leverages core Secure Email Gateways (SEGs) capabilities, including inbound and outbound filtering, spam and phishing detection, attachment and URL scanning, quarantine management, and centralized administrative policy controls. MailGuard is presented as the primary email security control for the organization and is configured to enforce policy and manage threat telemetry through an administrative console.
Operational coverage spans corporate email for clinical, administrative, and support functions within the healthcare environment, aligning email security with compliance and IT security governance. Workflow changes include centralized policy enforcement and quarantine handling workflows to route suspicious messages for analyst review and user notification.
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