1st MidAmerica Credit Union
731 E Bethalto Dr,
Bethalto, 62010-1872, IL,
United States
Bethalto, 62010-1872, IL,
United States
1 618-258-3168
Banking and Financial Services
1st MidAmerica Credit Union Technographics
1st MidAmerica Credit Union Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1st MidAmerica Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 1st MidAmerica Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1st MidAmerica Credit Union has purchased the following applications: ADP Recruiting for Recruiting, Applicant Tracking System in 2022, NCR Voyix D3 for Digital Banking in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1st MidAmerica Credit Union is running and its propensity to invest more and deepen its relationship with ADP , NCR Voyix , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1st MidAmerica Credit Union revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1st MidAmerica Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1st MidAmerica Credit Union Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, 1st MidAmerica Credit Union implemented ADP Recruiting. ADP Recruiting serves as the credit union's Applicant Tracking System and is surfaced on the public website to publish jobs and capture candidate applications.
The implementation configures standard Applicant Tracking System functional modules including job requisition publishing, embedded careers page application forms, resume parsing and candidate record management, interview scheduling workflows and offer management. Configuration centers on HR and talent acquisition workflows, with role based access controlling recruiter and hiring manager permissions inside ADP Recruiting.
Integration work focused on embedding ADP Recruiting job listings and application forms directly into the corporate website, enabling a continuous candidate intake flow from external applicants into the ADP Recruiting system. Operational coverage includes HR and recruiting teams across the credit union, and governance assigns HR as the system owner responsible for requisition approval workflows and candidate review processes.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix D3 | Digital Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, 1st MidAmerica Credit Union implemented NCR Voyix D3 on its public website. The deployment positions NCR Voyix D3 as the credit union's Digital Banking solution for member-facing online channels and customer self-service functionality.
NCR Voyix D3 was configured to provide core consumer online banking capabilities, including authenticated account access, balance and transaction inquiry, internal and external funds transfer workflows, bill pay, eStatements, and secure messaging. Configuration work emphasized web channel presentation and session management, aligning portal navigation with typical Digital Banking functional flows.
The implementation serves retail banking and member services operations through the institution's website, with the application surface exposed on the public site for consumer access. Integration points are described in category-aligned terms, connecting the NCR Voyix D3 web tier to the credit union's core account processing and authentication services, and to backend statement and payments processing components where required by the channel.
Operational governance was centralized around digital channel management and website release processes, with configuration control and role based administration for content and feature toggles. Rollout emphasis focused on web based delivery for members, supported by front line member services for adoption and troubleshooting.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 1st MidAmerica Credit Union deployed LivePerson Conversational Cloud on its public website, implementing LivePerson Conversational Cloud within the Chatbots and Conversational AI category to support web-based member interactions. The deployment centers on a web chat widget and cloud-hosted conversational messaging platform, with the LivePerson Conversational Cloud providing natural language intent handling and scripted dialogue flows for automated responses.
Configuration emphasized conversational workflows, intent classification, session-based routing, and agent handoff capabilities, with conversation design tailored to common member requests. The implementation included conversational content governance and escalation workflows to move sessions from automated bots to live agents when required, and monitoring through the vendor console for conversation analytics and message thread review.
Operational scope is website-facing member service and inquiry handling, managed as a centralized digital channel service for the credit union, with governance covering scripted reply libraries, compliance review, and escalation protocols. The narrative reflects an application-focused implementation of LivePerson Conversational Cloud in Chatbots and Conversational AI supporting customer service and member engagement on 1st MidAmerica Credit Union’s website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
|
2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Call Tracking and Recording | CRM |
|
2021 | 2021 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Vulnerability Management | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at 1st MidAmerica Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 1st MidAmerica Credit Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD 1st MidAmerica Credit Union Technographics
1st MidAmerica Credit Union is a Banking and Financial Services organization based in United States,
with around 150 employees and annual revenues of $20.0 million.
1st MidAmerica Credit Union operates a diverse technology stack with applications such as
ADP Recruiting, NCR Voyix D3 and LivePerson Conversational Cloud,
covering areas like Recruiting, Applicant Tracking System, Digital Banking and Chatbots and Conversational AI.
1st MidAmerica Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, NCR Voyix and LivePerson.
1st MidAmerica Credit Union recently adopted applications including
Horizon3.ai NodeZero Platform in 2024, ADP Recruiting in 2022 and POPio in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 1st MidAmerica Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 1st MidAmerica Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 1st MidAmerica Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.