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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

24SevenOffice Tech Stack and Enterprise Applications

CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2014 2014
In 2014, 24SevenOffice implemented Zendesk Service for Customer Support on their website. The deployment uses Zendesk Service as the primary web-facing support channel, embedding a website support widget to capture customer inquiries and convert them into tracked tickets for internal queues. Implemented capabilities align with standard Customer Support workflows, including ticket management, a web-hosted self-service knowledge base, automated routing and escalation rules, and SLA-oriented queue handling. Operational coverage is focused on customer service and client-facing support within 24SevenOffice's professional services organization in Norway, handling web-originated requests from their client base. Governance centered on configuring ticketing workflows, standardizing response procedures and knowledge content, and centralizing case handling inside Zendesk Service to provide a single source of record for web support interactions. The implementation approach emphasizes a web-native deployment architecture, with the Zendesk Service interface acting as the integration point between external customers and internal support teams.
Marketing Analytics CRM 2017 2017
Marketing Automation CRM 2015 2015
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian StatusPage Incident Management ITSM n/a 2021 2021
In 2021, 24SevenOffice implemented Atlassian StatusPage on their website to provide public service status and incident communication. This deployment uses Atlassian StatusPage within the Incident Management category to centralize customer-facing notifications and visible service component status for their SaaS offerings. The Atlassian StatusPage implementation is configured as a public status portal embedded on the corporate site, leveraging standard Incident Management capabilities such as incident posting, scheduled maintenance announcements, component status tracking, and subscriber notifications. Configuration focuses on templated incident communications and maintenance windows to streamline outbound messaging and reduce ad hoc status updates. Operational responsibility for the status page is positioned between product engineering and customer support, with workflows for incident declaration, status updates, and subscriber outreach formalized in operational playbooks. 24SevenOffice Atlassian StatusPage Incident Management supports customer communication, support routing, and engineering incident coordination through a single public channel.

IT Decision Makers and Key Stakeholders at 24SevenOffice

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 24SevenOffice Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 24SevenOffice IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 24SevenOffice digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 24SevenOffice Technographics
24SevenOffice is a Professional Services organization based in Norway, with around 181 employees and annual revenues of $42.0 million.
24SevenOffice operates a diverse technology stack with applications such as Zendesk Service and Atlassian StatusPage, covering areas like Customer Support and Incident Management.
24SevenOffice has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk and Atlassian.
24SevenOffice recently adopted applications including Atlassian StatusPage in 2021, Crazy Egg in 2017 and Act-On Marketing Platform in 2015, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 24SevenOffice’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates 24SevenOffice’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 24SevenOffice technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.