Oslo, 1364,
Norway
24SevenOffice Technographics
24SevenOffice Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 24SevenOffice and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 181 24SevenOffice employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24SevenOffice has purchased the following applications: Zendesk Service for Customer Support in 2014, Atlassian StatusPage for Incident Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24SevenOffice is running and its propensity to invest more and deepen its relationship with Zendesk , Crazy Egg , Act-On Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24SevenOffice revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24SevenOffice intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
24SevenOffice Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, 24SevenOffice implemented Zendesk Service for Customer Support on their website. The deployment uses Zendesk Service as the primary web-facing support channel, embedding a website support widget to capture customer inquiries and convert them into tracked tickets for internal queues. Implemented capabilities align with standard Customer Support workflows, including ticket management, a web-hosted self-service knowledge base, automated routing and escalation rules, and SLA-oriented queue handling.
Operational coverage is focused on customer service and client-facing support within 24SevenOffice's professional services organization in Norway, handling web-originated requests from their client base. Governance centered on configuring ticketing workflows, standardizing response procedures and knowledge content, and centralizing case handling inside Zendesk Service to provide a single source of record for web support interactions. The implementation approach emphasizes a web-native deployment architecture, with the Zendesk Service interface acting as the integration point between external customers and internal support teams.
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian StatusPage | Incident Management | ITSM | n/a | 2021 | 2021 |
In 2021, 24SevenOffice implemented Atlassian StatusPage on their website to provide public service status and incident communication. This deployment uses Atlassian StatusPage within the Incident Management category to centralize customer-facing notifications and visible service component status for their SaaS offerings.
The Atlassian StatusPage implementation is configured as a public status portal embedded on the corporate site, leveraging standard Incident Management capabilities such as incident posting, scheduled maintenance announcements, component status tracking, and subscriber notifications. Configuration focuses on templated incident communications and maintenance windows to streamline outbound messaging and reduce ad hoc status updates.
Operational responsibility for the status page is positioned between product engineering and customer support, with workflows for incident declaration, status updates, and subscriber outreach formalized in operational playbooks. 24SevenOffice Atlassian StatusPage Incident Management supports customer communication, support routing, and engineering incident coordination through a single public channel.
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IT Decision Makers and Key Stakeholders at 24SevenOffice
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by 24SevenOffice Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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