Grayslake, 60030, IL,
United States
2S Designs Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 2S Designs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 2S Designs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 2S Designs has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 2S Designs is running and its propensity to invest more and deepen its relationship with LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 2S Designs revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 2S Designs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, 2S Designs deployed LivePerson Conversational Cloud on its customer facing website, implementing tools aligned with the Chatbots and Conversational AI category to introduce conversational messaging capabilities for client inquiries and lead engagement. The deployment positioned the LivePerson Conversational Cloud as the primary web chat channel for first line interactions and automated response handling on the company site.
Configuration emphasized a web chat interface and conversational messaging flows, natural language understanding for intent classification, scripted response libraries, automated routing to live agents, and defined human handoff processes for complex queries. LivePerson Conversational Cloud was instrumented for session capture and conversational analytics to support iterative intent tuning and content updates.
Operational scope is the company website, supporting customer service and sales inquiry workflows and administered by internal marketing and operations stakeholders at 2S Designs. Governance focused on establishing escalation criteria, conversational script ownership, and regular intent training cycles to maintain response accuracy and consistency.
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