3Rivers Federal Credit Union
1615 Northland Blvd,
Fort Wayne, 46825, IN,
United States
Fort Wayne, 46825, IN,
United States
1 800-825-3641
Banking and Financial Services
3Rivers Federal Credit Union Technographics
3Rivers Federal Credit Union Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 3Rivers Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 460 3Rivers Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 3Rivers Federal Credit Union has purchased the following applications: Fiserv DNA Bank Platform for Core Banking in 2019, Glia AI Management for Chatbots and Conversational AI in 2021, TimeTrade Scheduling for Online Meeting Scheduling in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 3Rivers Federal Credit Union is running and its propensity to invest more and deepen its relationship with Fiserv , MeridianLink , Glia Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 3Rivers Federal Credit Union revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 3Rivers Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
3Rivers Federal Credit Union Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, 3Rivers Federal Credit Union implemented Fiserv DNA Bank Platform. The deployment established Fiserv DNA Bank Platform as the credit union's Core Banking system and was placed into operational use beginning January 2019 by member service staff.
Daily use by a Member Service Representative from January 2019 to present indicates the implementation focused on real time financial transactions and account processing. The Fiserv DNA Bank Platform configuration emphasized core account processing and transaction posting capabilities, including deposit processing, loan account servicing, general ledger posting, and customer information management consistent with Core Banking functional workflows.
Operational coverage centered on member services and back office account processing teams within the credit union, with frontline users executing transaction authorization, account maintenance, and inquiry resolution on a day to day basis. The implementation aligned system configuration to teller and member service workflows to support immediate posting and account updates, and governance practices were adjusted to codify role based operational procedures and standardize transaction handling across operational teams.
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, 3Rivers Federal Credit Union implemented Glia AI Management on its website. 3Rivers Federal Credit Union deployed Glia AI Management, a Chatbots and Conversational AI application, to provide web-based member engagement and digital customer service.
The deployment centered on web chat widget instrumentation and conversational orchestration, using Glia AI Management to configure guided conversation flows, natural language routing, and agent escalation rules. Standard Chatbots and Conversational AI capabilities such as conversation analytics, session management, and AI-assisted agent support were configured to align digital workflows with member service operations. Configuration work focused on centralized policy control, template-driven messaging, and session handoff controls within the Glia AI Management console.
Operational scope was the public website channel serving members in the United States, with the implementation scoped to member-facing digital service touchpoints. Governance established role-based administrative controls, staged template rollouts, and operational processes for updating conversation flows through the Glia AI Management interface. The program emphasized chat governance and web channel orchestration to standardize member interactions and support ongoing configuration by digital service teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TimeTrade | Legacy | TimeTrade Scheduling | Online Meeting Scheduling | Collaboration | n/a | 2019 | 2019 |
In 2019, 3Rivers Federal Credit Union implemented TimeTrade Scheduling to introduce a formal appointment booking capability. The TimeTrade Scheduling deployment addressed core requirements for Online Meeting Scheduling across member-facing retail operations and branch channels.
Implementation context centered on 16 branch locations and a need to support flexible scheduling for traveling specialists such as college loan experts, investment advisors, and mortgage specialists. Prior to the deployment members could not easily schedule financial appointments and staffing was based on historical traffic patterns, creating long in-branch waits that the credit union sought to eliminate.
Configuration work emphasized service type based booking, location and role routing, calendar availability, and appointment workflows to ensure members could be routed to the right 3Rivers team member at an appropriate time and place. TimeTrade Scheduling was configured to support multi-location availability and role-based booking, aligning with functional terminology common in Online Meeting Scheduling solutions such as service categorization and resource assignment.
Operational coverage included retail operations and branch staffing across the existing 16 sites with capacity to scale as new branches opened, extending appointment capabilities to both branch-based staff and itinerant advisors. Governance and rollout were guided by executive due diligence and retail operations ownership, shifting internal processes from ad hoc walk-ins toward scheduled interactions and embedding appointment-driven staffing practices. The named application, TimeTrade Scheduling, provides the Online Meeting Scheduling capability for 3Rivers Federal Credit Union.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 3Rivers Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 3Rivers Federal Credit Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD 3Rivers Federal Credit Union Technographics
3Rivers Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 460 employees and annual revenues of $80.0 million.
3Rivers Federal Credit Union operates a diverse technology stack with applications such as
Fiserv DNA Bank Platform, Glia AI Management and TimeTrade Scheduling,
covering areas like Core Banking, Chatbots and Conversational AI and Online Meeting Scheduling.
3Rivers Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Glia Technologies and TimeTrade.
3Rivers Federal Credit Union recently adopted applications including
MeridianLink Opening in 2024, Glia AI Management in 2021 and Microsoft Azure Monitor in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 3Rivers Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 3Rivers Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 3Rivers Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.