Coppell, 75019, TX,
United States
AAA Texas Technographics
AAA Texas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AAA Texas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 AAA Texas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AAA Texas has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2016, Guidewire BillingCenter for Insurance Billing Administration in 2018, Adobe Experience Manager for Digital Asset Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AAA Texas is running and its propensity to invest more and deepen its relationship with UKG , Guidewire , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AAA Texas revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AAA Texas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AAA Texas Tech Stack and Enterprise Applications
AAA Texas HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2016 | 2016 |
In 2016 AAA Texas implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance application to centralize employee time capture for call center workforce logistics and payroll support. The deployment positioned UKG Workforce Central Timekeeper to serve call center operations and HR payroll functions across the company, aligning timekeeping with contact center staffing and workforce logistics processes.
The configuration emphasized core Time and Attendance capabilities in UKG Workforce Central Timekeeper, including real-time punch capture, timecard management, shift scheduling, exception handling, and payroll export rules. Business rules were configured for pay codes, overtime and exception workflows to reflect call center staffing patterns and adherence monitoring typical of workforce logistics operations.
Operational integration linked timekeeping records to Genesys CCPulse for real-time call interaction reporting, enabling alignment of contact center activity with time and attendance data, and retained Kronos Time terminology consistent with the product lineage. Governance assigned HR and operations ownership for time approvals and exception resolution, with phased operational rollouts and validation of payroll interfaces to ensure alignment between UKG Workforce Central Timekeeper, contact center reporting, and payroll processing.
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Workforce Management | HCM |
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2016 | 2016 |
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AAA Texas ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2018 | 2019 |
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Insurance Claims Management | ERP Services and Operations |
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2018 | 2019 |
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2019 |
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AAA Texas Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2021 | 2021 |
In 2021, AAA Texas deployed Adobe Experience Manager as its Digital Asset Management solution on the AAA Texas website. The deployment establishes Adobe Experience Manager as the central asset repository for web content and brand creative used across digital channels, supporting marketing and web operations for the insurer.
Adobe Experience Manager is used to manage asset ingestion, metadata taxonomy, automated rendition generation, search and editorial workflow capabilities associated with Digital Asset Management, enabling marketers and site authors to organize images, documents and campaign assets within the site content pipeline. Governance emphasizes role based permissions and standardized editorial approvals to control publishing to the website, and the implementation scope centers on public web delivery and marketing functions.
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AAA Texas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AAA Texas
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Manager | Manager | HR | |
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Human Resource Director | Director | HR | |
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Vice President, General Manager | VP | Operations | |
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Human Resources Consultant | Manager | HR | |
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Human Resources Representative | Manager | HR | |
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Apps Being Evaluated by AAA Texas Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||