AAA Texas
1225 Freeport Parkway,
Coppell, 75019, TX,
United States
Coppell, 75019, TX,
United States
1 800-765-0766
Insurance
AAA Texas Technographics
AAA Texas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AAA Texas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 AAA Texas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AAA Texas has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2016, Guidewire BillingCenter for Insurance Billing Administration in 2018, Adobe Experience Manager for Digital Asset Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AAA Texas is running and its propensity to invest more and deepen its relationship with UKG , Guidewire , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AAA Texas revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AAA Texas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AAA Texas Tech Stack and Enterprise Applications
AAA Texas HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2016 | 2016 |
In 2016 AAA Texas implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance application to centralize employee time capture for call center workforce logistics and payroll support. The deployment positioned UKG Workforce Central Timekeeper to serve call center operations and HR payroll functions across the company, aligning timekeeping with contact center staffing and workforce logistics processes.
The configuration emphasized core Time and Attendance capabilities in UKG Workforce Central Timekeeper, including real-time punch capture, timecard management, shift scheduling, exception handling, and payroll export rules. Business rules were configured for pay codes, overtime and exception workflows to reflect call center staffing patterns and adherence monitoring typical of workforce logistics operations.
Operational integration linked timekeeping records to Genesys CCPulse for real-time call interaction reporting, enabling alignment of contact center activity with time and attendance data, and retained Kronos Time terminology consistent with the product lineage. Governance assigned HR and operations ownership for time approvals and exception resolution, with phased operational rollouts and validation of payroll interfaces to ensure alignment between UKG Workforce Central Timekeeper, contact center reporting, and payroll processing.
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Workforce Management | HCM |
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2016 | 2016 |
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AAA Texas ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, AAA Texas implemented Guidewire BillingCenter. Guidewire BillingCenter was deployed to support Insurance Billing Administration and to centralize billing and finance business functions across the insurer’s operational footprint for policyholder invoicing and account billing workflows.
The implementation configured core BillingCenter capabilities including account invoicing, billing lifecycle orchestration, payment posting, receivables management, and bill presentment workflows. Configuration work emphasized billing cycle automation, invoice template management, and event-driven billing processes consistent with Insurance Billing Administration requirements.
Operational ownership sits with IT and DevOps teams, with senior technical consultants providing application stewardship and ongoing configuration management. Change control and release orchestration were managed through engineering-led processes to align application updates with enterprise deployment windows.
The deployment integrates Guidewire BillingCenter with OpenText Exstream for production print output, using OpenText Exstream software to generate customer-facing invoices and notices. Print output integration and template management were a primary technical focus for the implementation and subsequent operational support.
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Insurance Claims Management | ERP Services and Operations |
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2018 | 2019 |
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2019 |
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AAA Texas Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2021 | 2021 |
In 2021, AAA Texas deployed Adobe Experience Manager as its Digital Asset Management solution on the AAA Texas website. The deployment establishes Adobe Experience Manager as the central asset repository for web content and brand creative used across digital channels, supporting marketing and web operations for the insurer.
Adobe Experience Manager is used to manage asset ingestion, metadata taxonomy, automated rendition generation, search and editorial workflow capabilities associated with Digital Asset Management, enabling marketers and site authors to organize images, documents and campaign assets within the site content pipeline. Governance emphasizes role based permissions and standardized editorial approvals to control publishing to the website, and the implementation scope centers on public web delivery and marketing functions.
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AAA Texas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AAA Texas
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Manager | Manager | HR | |
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Human Resource Director | Director | HR | |
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Vice President, General Manager | VP | Operations | |
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Human Resources Consultant | Manager | HR | |
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Human Resources Representative | Manager | HR | |
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Apps Being Evaluated by AAA Texas Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AAA Texas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AAA Texas digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AAA Texas Technographics
AAA Texas is a Insurance organization based in United States,
with around 15000 employees and annual revenues of $2.00 billion.
AAA Texas operates a diverse technology stack with applications such as
UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper), Guidewire BillingCenter and Adobe Experience Manager,
covering areas like Time and Attendance, Insurance Billing Administration and Digital Asset Management.
AAA Texas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Guidewire and Adobe Systems.
AAA Texas recently adopted applications including
Adobe Experience Manager in 2021, Tealium IQ Tag Management in 2021 and Guidewire BillingCenter in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AAA Texas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AAA Texas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AAA Texas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.