Mexico City, 6000,
Mexico
Lumen Mexico Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lumen Mexico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Lumen Mexico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lumen Mexico has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2016, ESONO Chameleon CMS for Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lumen Mexico is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , ESONO AG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lumen Mexico revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lumen Mexico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Lumen Mexico deployed Zendesk Chat on its public website to handle retail customer interactions. Zendesk Chat is implemented as part of the Chatbots and Conversational AI category and is positioned to support ecommerce and customer service workflows for Lumen Mexico, routing web visitors to real time conversational handling. The implementation explicitly targets the company website at https://www.lumen.com.mx/ as the primary customer touchpoint in Mexico.
The deployment uses the cloud hosted Zendesk Chat service with an embedded web widget and an agent facing console to manage live and automated conversations. Functional capabilities exercised include web chat engagement, automated conversational handoff to human agents, canned responses and session transcript capture for follow up, aligning with typical Chatbots and Conversational AI operational patterns. Governance was enforced through chat availability windows, routing rules to customer service teams, and standardized response templates to ensure consistent handling of site inquiries.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Lumen Mexico implemented Microsoft 365 for Collaboration. The deployment positioned Microsoft 365 as the primary Collaboration platform for the retail organization, providing corporate email, document management, and team communication capabilities and Microsoft 365 is referenced on Lumen Mexico's public website which reflects institutional adoption.
The implementation aligned core productivity modules common to Microsoft 365 deployments, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams to standardize communications, file sharing, and collaborative workflows across merchandising, store operations, and corporate functions. Identity and access control configurations and centralized content governance were applied to support role-based access and controlled information sharing, while mailbox, document library, and team site configuration formed the operational backbone of the Collaboration rollout.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ESONO AG | Legacy | ESONO Chameleon CMS | Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Lumen Mexico implemented ESONO Chameleon CMS to manage public-facing website content. The deployment uses ESONO Chameleon CMS in the Content Management category to centralize content operations for the retail website and to support marketing and e-commerce content workflows.
The implementation leverages standard Content Management capabilities, including template-driven page rendering, content authoring and editorial workflows, role-based authoring, staged publishing and localization for Spanish content. ESONO Chameleon CMS was configured to power site templates and manage digital assets, enabling the website front-end to render and publish content served from the CMS.
Operational scope targets web content, marketing communications and online product merchandising across Lumen Mexico's website, with governance enforced through editorial approval workflows and role segmentation for content creators and approvers. The rollout emphasized centralized content governance and repeatable publishing processes to streamline content updates while keeping integration points focused on the public website content delivery layer.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Category Management | Procurement |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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