San Giovanni Valdarno, 52027,
Italy
ABB E-Mobility Italy Technographics
ABB E-Mobility Italy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ABB E-Mobility Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 ABB E-Mobility Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABB E-Mobility Italy has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABB E-Mobility Italy is running and its propensity to invest more and deepen its relationship with iCIMS , Salesforce , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABB E-Mobility Italy revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABB E-Mobility Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ABB E-Mobility Italy Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, ABB E-Mobility Italy implemented Salesforce Chat (formerly Salesforce Live Agent). The deployment placed Salesforce Chat, a Chatbots and Conversational AI solution, directly on the ABB E-Mobility Italy website to enable real-time customer conversations and web-based inquiry handling.
Configuration emphasized standard web-embedded chat widget setup, pre-chat data capture, queueing and routing rules, and agent presence management consistent with Chatbots and Conversational AI deployments. The implementation used the Salesforce Chat agent interface on the Salesforce platform to surface live sessions and capture chat transcripts for follow-up.
Operational coverage focused on customer service and sales contact points on ABB E-Mobility Italy web pages, supporting lead capture and technical support interactions for site visitors in Italy. Governance centered on chat handling procedures, shift scheduling for agents, and retention of chat transcripts to support case creation and downstream customer service workflows.
Architecturally the solution was delivered as a cloud-hosted, embedded web chat widget linked into the Salesforce platform, enabling session persistence and transcript storage within the Salesforce environment. The deployment reflects a platform-centric approach to conversational engagement, aligning ABB E-Mobility Italy customer service and web engagement through Salesforce Chat in the Chatbots and Conversational AI category.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Event Management | Collaboration |
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2019 | 2019 |
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Event Management | Collaboration |
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2019 | 2019 |
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Event Management | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2019 | 2019 |
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Digital Asset Management | Content Management |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics, Campaign Management | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2015 | 2015 |
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Apps Development | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at ABB E-Mobility Italy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ABB E-Mobility Italy Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||