Accor
82, rue Henri Farman CS 20077,
Issy-les-Moulineaux, 92445,
France
Issy-les-Moulineaux, 92445,
France
33 1 45-38-86-00
Leisure and Hospitality
Accor Technographics
Accor Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Accor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 360000 Accor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Accor has purchased the following applications: Skillup Interview for Interview Scheduling in 2022, Amadeus Delphi Sales & Catering for Hospitality ERP in 2025, Oracle Hospitality OPERA Sales and Event Management (OSEM) for Event Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Accor is running and its propensity to invest more and deepen its relationship with Skillup , PeopleWorks , Protime or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Accor revenues, which have grown to $5.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Accor Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Skillup | Legacy | Skillup Interview | Interview Scheduling | HCM | n/a | 2022 | 2022 |
In 2022, Accor implemented Skillup Interview, an Interview Scheduling application, to digitalize HR interview campaigns and performance reviews across its hospitality operations in France. Skillup Interview was positioned to centralize manager to collaborator exchanges and to standardize campaign administration and reporting across the group.
The deployment centered on Skillup's Entretiens capability for structured interviews and performance review workflows, enabling campaign configuration, scheduling workflows, and centralized capture of feedback and evaluation artifacts. Configuration work focused on templated interview flows, role-based access for managers and HR, and reporting schemas aligned to group HR requirements.
Operational coverage targeted HR teams and people managers within Accor's France organization, consolidating interview campaign orchestration and performance review cycles under a single Interview Scheduling tool. The implementation emphasized centralized reporting and manager-collaborator interaction points to reduce manual coordination across sites and properties.
Governance and process changes included standardizing campaign timelines and reporting ownership to central HR, and introducing a single source of truth for interview records and review outcomes. Vendor materials and client references cite faster campaign execution and improved HR reporting as outcomes from the Skillup Interview deployment.
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Time and Attendance | HCM |
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2020 | 2021 |
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Time Clock (Hardware) | HCM |
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2023 | 2024 |
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Time Clock (Hardware) | HCM |
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2021 | 2022 |
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Workforce Management | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus Hospitality | Legacy | Amadeus Delphi Sales & Catering | Hospitality ERP | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Accor expanded its deployment of Amadeus Delphi Sales & Catering across premium and luxury brands, implementing the Amadeus Delphi Sales & Catering application in the Sales and Catering category as the preferred sales and events platform for Pullman, Mövenpick, and Swissôtel. The rollout targets premium brand portfolios and also includes tailored configurations for Accor luxury hotels, large meetings and events properties, and clustered hotel groupings.
Amadeus Delphi Sales & Catering was configured to deliver core sales and catering CRM capabilities, centralized event inventory and rate access, and automated routine task workflows for sales and meetings teams. The implementation emphasizes real time tracking of meeting and event details, room and function space inventory orchestration, and automated follow up and task management to reduce manual coordination and accelerate response times.
The deployment leverages Delphi’s cloud native architecture and its ecosystem of partner integrations to connect meeting inventory and rate feeds with sales workflows and event operations without specifying third party systems. Operational coverage spans sales, meetings and events, and catering teams within the targeted premium and luxury hotel portfolios, aligning front office, sales operations, and on premise event delivery staff on shared event data.
Governance for the expansion centers on brand-level standardization, using Delphi as the preferred technology for premium brands and localized configuration for clustered properties. The stated outcomes include faster sales response times, improved productivity through automation, more accurate results for proposals and bookings, and enhanced ability to deliver personalized group experiences that reinforce premium brand reputation and elevate client satisfaction.
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Hospitality ERP | ERP Services and Operations |
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2025 | 2026 |
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Voting Management | ERP Services and Operations |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Hospitality OPERA Sales and Event Management (OSEM) | Event Management | Collaboration | n/a | 2025 | 2025 |
In 2025, Accor deployed Oracle Hospitality OPERA Sales and Event Management (OSEM) as part of a broader move to Oracle OPERA Cloud PMS across its global portfolio. This implementation targets Event Management capabilities and is aligned with Accor’s program to standardize property management and event operations across more than 110 countries.
The deployment of Oracle Hospitality OPERA Sales and Event Management (OSEM) centers on sales and event management modules that provide venue availability visibility, event booking workflows, and integrated guestroom and catering booking pathways. The solution exposes API rich interfaces consistent with OPERA Cloud, enabling programmatic orchestration of event inventory, rate provisioning, and self-service booking experiences for guests and third party event coordinators.
Operational coverage is global and cross‑brand, with OSEM integrated into the common OPERA Cloud PMS platform to centralize event and reservation data for monitoring and decision support. The implementation explicitly links Event Management workflows to distribution and sales functions, giving sales teams, operations staff, and event coordinators a unified view of space, inventory, and ancillary services.
Governance emphasis is on a common, secure PMS platform and standardized data models to support consistent processes for events and meetings across brands and regions. Accor positioned Oracle as a strategic partner to drive a coordinated rollout, with process standardization, centralized monitoring, and adoption of digital self service tools for event booking and catering as primary governance and operational objectives.
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Event Management | Collaboration |
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2025 | 2026 |
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Event Management | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2024 | 2024 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Accor
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Accor Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Accor Technographics
Accor is a Leisure and Hospitality organization based in France,
with around 360000 employees and annual revenues of $5.80 billion.
Accor operates a diverse technology stack with applications such as
Skillup Interview, Amadeus Delphi Sales & Catering and Oracle Hospitality OPERA Sales and Event Management (OSEM),
covering areas like Interview Scheduling, Hospitality ERP and Event Management.
Accor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Skillup, Amadeus Hospitality and Oracle.
Accor recently adopted applications including
Amadeus Delphi Sales & Catering in 2025, Oracle Hospitality in 2025 and Oracle Hospitality OPERA Sales and Event Management (OSEM) in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Accor’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Accor’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Accor technographics profile,
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