Ace Hardware
2915 Jorie Blvd,
Oak Brook, 60523, IL,
United States
Oak Brook, 60523, IL,
United States
1 630-990-6600
Retail
Ace Hardware Technographics
Ace Hardware Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ace Hardware and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12500 Ace Hardware employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ace Hardware has purchased the following applications: Serrala FinanceSuite for AP Automation in 2010, Workday Absence Management for Absence and Leave Management in 2017, Epicor Eagle Point of Sale for Point Of Sale in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ace Hardware is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ace Hardware revenues, which have grown to $9.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ace Hardware intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ace Hardware Tech Stack and Enterprise Applications
Ace Hardware ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2010 | 2010 |
In 2010, Ace Hardware implemented Serrala FinanceSuite as its AP Automation application. Serrala FinanceSuite was configured to address enterprise Accounts Payable requirements, with a focus on automating invoice handling and three way matching workflows across the finance organization.
The implementation included configuration of Accounts Payable three way match logic and workflow automation, and it leveraged document capture and integration with Readsoft for invoice ingestion. Workflow distribution rules were implemented to route transactions based on AP, PO, and Good Receipt variances, enabling exception handling and approval escalation within the AP process.
Operational scope centered on the Accounts Payable and broader finance function, and the Serrala FinanceSuite deployment was coordinated with concurrent SAP and treasury initiatives at Ace Hardware. Governance changes emphasized variance driven workflow rules and formalized exception routing to align AP processing with existing ERP financial data flows.
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ERP Financial | ERP |
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2009 | 2010 |
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ERP Financial | ERP |
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2020 | 2021 |
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Expense Management | ERP |
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2009 | 2009 |
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Expense Management | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2023 | 2023 |
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Payment Processing | ERP |
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2015 | 2015 |
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Ace Hardware HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2018 |
In 2017 Ace Hardware implemented Workday Absence Management as a component of its broader Workday HCM program. The deployment targeted a US-based retail workforce of approximately 12,500 employees, and the implementation is categorized under Absence and Leave Management, aligning absence plans with enterprise HR processes.
The implementation centered on the Workday Absence Management application, configured alongside Workday HCM modules including Advanced Compensation, Benefits, Time Tracking, Reporting, Onboarding, and Performance Management. Configuration work emphasized eligibility rules, absence plans and calendars, and data models that reflect the company organizational structure and compensation relationships, ensuring absence records feed downstream HR and payroll calculations.
Integrations were explicit and operational, Workday Absence Management was implemented in an environment that exchanges incentive and compensation data between Workday and SuccessFactors, and the program included planning for the impact of new locations on eligibility, security and payroll processes. The rollout supported companywide operations and was coordinated across HR, IT, Compensation and business leadership to align absence workflows with time tracking and benefits administration.
Governance and ongoing operations were structured under a central HRIS function, with the HRIS Manager acting as function lead for the companywide Workday HCM implementations and as implementation lead for three acquisitions. The team managed semi-annual Workday updates, maintained an HRIS roadmap, supervised a four person team, and executed related projects including a Total Rewards compensation deployment to 4,200 employees, while processing annual corporate incentive data in excess of $28,000,000 between SuccessFactors and Workday.
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Benefits Administration | HCM |
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2017 | 2018 |
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Compensation Management | HCM |
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2017 | 2018 |
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Core HR | HCM |
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2017 | 2018 |
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Employee Experience | HCM |
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2017 | 2018 |
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Employee Experience | HCM |
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2017 | 2018 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2017 | 2018 |
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Payroll | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2018 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Time and Attendance | HCM |
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2017 | 2018 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2015 | 2015 |
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Ace Hardware ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eagle Point of Sale | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Ace Hardware endorsed Epicor Eagle Point of Sale as its designated retail POS solution and expanded an exclusive multi-decade partnership with Epicor. Epicor Eagle Point of Sale was installed at thousands of Ace retailer-owned stores to support POS, inventory, and store operations across the United States.
The deployment, Epicor Eagle Point of Sale, maps to the Point Of Sale category and centers on transaction processing, inventory management, and store operational workflows. Functional capabilities implemented include point of sale transaction handling, inventory visibility and replenishment controls, store operations tooling for cashier and backroom tasks, and standard retail reporting and analytics typical of enterprise POS systems.
Operational coverage is concentrated on Ace retailer-owned stores nationwide, with the application positioned to unify store-level POS and inventory processes for member retailers. The rollout reflects a vendor-designated standardization approach, installing Eagle at scale to establish consistent shopfloor procedures and centralized configuration templates for pricing, promotions, and SKU management.
Governance for the program is institutionalized through the expanded strategic relationship with Epicor in 2020, enabling coordinated roadmap planning between Ace and the vendor and creating a single-source POS standard for member stores. The stated objective of the initiative is to improve operational efficiency and strengthen omnichannel capabilities for Ace member retailers across the U.S.
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Retail Management | ERP Services and Operations |
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2020 | 2020 |
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Retail Management | ERP Services and Operations |
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2024 | 2025 |
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Ace Hardware Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Data Warehouse | Analytics and BI |
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2009 | 2010 |
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Ace Hardware Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Ace Hardware Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Ace Hardware eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2022 | 2022 |
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Product Information Management | eCommerce |
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2014 | 2014 |
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Product Review Management | eCommerce |
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2011 | 2011 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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Ace Hardware SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2009 | 2010 |
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Transportation Management | SCM |
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2022 | 2022 |
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Ace Hardware CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2010 | 2011 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Customer Engagement | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Ace Hardware ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Ace Hardware PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Ace Hardware Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Category Management | Procurement |
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2015 | 2015 |
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Category Management | Procurement |
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2024 | 2024 |
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Sourcing | Procurement |
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2019 | 2019 |
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Sourcing | Procurement |
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2015 | 2015 |
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Ace Hardware TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Certificate of Insurance | TRM |
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2009 | 2009 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2017 | 2017 |
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Ace Hardware PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2002 | 2002 |
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Ace Hardware IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2009 | 2009 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2002 | 2002 |
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Ace Hardware CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Ace Hardware Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Ace Hardware
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director, Business Relations | Director | IT | |
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Director, Data & Order Management | Director | Supply Chain | |
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VP IT | VP | IT | |
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Executive VP & CFO | CXO | Finance | |
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Corporate VP - IT Infrastructure & Operations | VP | IT | |
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Corporate VP, FP&A and Strategy | VP | Finance | |
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Vice President International Finance | VP | Finance | |
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Director Audit Services | Director | Risk | |
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Director of Treasury & Risk Mgmt | Director | Risk | |
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VP International Distribution & Logistics | VP | Supply Chain | |
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Senior Director, HR Development | Director | HR | |
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Senior Vice President - Chief Human Resources Officer & President | CXO | HR | |
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HR Director | Director | HR | |
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Global Controller | Director | Finance | |
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Global HR Director | Director | HR | |
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Executive Vice President, Chief Financial Officer and Chief Risk Officer | CXO | Risk | |
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Vice President, Controller | VP | Finance | |
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Tax Director | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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VP IT | VP | IT | |
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IT- Operations Manager | Manager | Finance | |
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Director IT | Director | Finance | |
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Director, Omni-Channel Ops, Fulfillment & Logistics | Director | Supply Chain | |
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Omni-Channel Fulfillment Logistics Manager | Manager | Supply Chain | |
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Vice President Supply Chain & Logistics | VP | Supply Chain | |
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Corporate VP of Human Resources | VP | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Senior Talent Acquisition Partner | Manager | HR | |
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Senior Talent Acquisition Partner | Manager | HR | |
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CFO & Director of Human Resources | Director | HR | |
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Senior Director, Human Resources | Director | HR | |
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Corporate VP of Human Resources | VP | HR | |
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Senior Talent Acquisition Partner | Manager | HR | |
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Senior Talent Acquisition Partner | Manager | HR | |
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VP of Retail Operations and New Business | VP | Sales | |
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Director IT | Director | Finance | |
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Head of Enterprise Architecture | Director | IT | |
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Data Science Manager | Manager | IT | |
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Data Governance Manager | Manager | IT | |
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Director of IT Operations | Director | IT | |
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Senior SAP Basis Admin | Non Manager | IT | |
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IT Enterprise Architecture Manager | Manager | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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HRIS Manager | Manager | HR | |
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Director, Compensation, Benefits & HRIS | Director | HR | |
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Payroll/Retirement Plans Manager | Manager | HR | |
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Payroll Supervisor | Non Manager | HR | |
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Director, Corporate HR | Director | HR | |
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SVP - CHRO & President | CXO | HR | |
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Corporate Vice President Human Resources | VP | HR | |
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Payroll Supervisor | Non Manager | HR | |
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Payroll/Retirement Plans Manager | Manager | HR | |
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Director International Logistics and Compliance | Director | Operations | |
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Director of Supplier Performance | Director | Procurement | |
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Director Category Management and Operations | Director | Procurement | |
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Corporate Risk Manager, Ace Hardware Corporation | Manager | Risk | |
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Apps Being Evaluated by Ace Hardware Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ace Hardware IT executives and key decision makers. This section highlights Ace Hardware's latest recorded technology evaluations, including ServiceTitan for Field Service Management on 2025-12-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ace Hardware digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-12-03 | Ace Hardware | Evaluated | ServiceTitan | ServiceTitan | Field Service Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Ace Hardware Technographics
Ace Hardware is a Retail organization based in United States,
with around 12500 employees and annual revenues of $9.50 billion.
Ace Hardware operates a diverse technology stack with applications such as
Serrala FinanceSuite, Workday Absence Management and Epicor Eagle Point of Sale,
covering areas like AP Automation, Absence and Leave Management and Point Of Sale.
Ace Hardware has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Workday and Epicor.
Ace Hardware recently adopted applications including
Vusion Cloud IoT Platform in 2024, Levelpath Category Management in 2024 and Payline in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ace Hardware’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ace Hardware’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ace Hardware technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.