Atlanta, 30328, GA,
United States
Adaptigent Technographics
Adaptigent Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Adaptigent and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Adaptigent employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Adaptigent has purchased the following applications: Sage Intacct for ERP Financial in 2021, LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Adaptigent is running and its propensity to invest more and deepen its relationship with Sage , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Adaptigent revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Adaptigent intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Adaptigent Tech Stack and Enterprise Applications
Adaptigent ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2021 | 2021 |
Adaptigent selected and deployed Sage Intacct in 2021 to replace a legacy accounting system, adopting Sage Intacct as its ERP Financial platform. The deployment concentrated on cloud-based financial management for the professional services firm, consolidating core accounting functions—general ledger, accounts payable/accounts receivable, and financial reporting—into the Sage Intacct environment. Implementation covered Adaptigent’s finance and accounting operations across its U.S. business, standardizing financial processes for the ~100-employee organization.
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Adaptigent AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Adaptigent deployed LiveChat on their website to provide real time client engagement. The implementation places LiveChat in the web channel, aligning Adaptigent LiveChat Chatbots and Conversational AI with customer engagement and website support functions. The deployment scope targeted client facing interactions on the corporate site and primary users included sales and consulting teams.
Configuration emphasized standard LiveChat capabilities, including the embedded web chat widget, canned responses, visitor tracking and chat routing, together with agent inbox management. Operational coverage centered on the corporate website and workflows were configured for initial contact handling, lead qualification and escalation to consultants. Governance defined operational ownership by client services, and message templates and conversational playbooks were used to ensure consistent handling of inbound chats.
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Adaptigent Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Adaptigent implemented Microsoft 365 for Collaboration. Public source artifacts on the company website indicate an active Microsoft 365 presence within their web estate, tying the Microsoft 365 application into external-facing properties. The deployment is positioned to support core collaboration workflows across the firm, providing email, real-time chat and meetings, and document management capabilities under the Microsoft 365 platform.
The implementation appears to be structured around a centralized Microsoft 365 tenant delivering standard Collaboration capabilities such as Exchange Online for corporate email, Microsoft Teams for meetings and persistent chat, SharePoint and OneDrive for document libraries and web-based document editing. Identity and access control are managed through the Microsoft account model and tenant-level controls to regulate internal access and external sharing, supporting consulting, project delivery, and corporate support functions. Governance is implemented at the tenant level with sharing and content controls aligned to professional services collaboration patterns.
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Adaptigent CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Adaptigent ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Adaptigent IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Adaptigent
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Adaptigent Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||