ADESA
11299 N Illinois St,
Carmel, 46032, IN,
United States
Carmel, 46032, IN,
United States
1 317-815-1100
Automotive
ADESA Technographics
ADESA Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ADESA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 ADESA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ADESA has purchased the following applications: SAP Concur Expense for Expense Management in 2014, Equifax I-9 Management for HR Compliance in 2012, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ADESA is running and its propensity to invest more and deepen its relationship with SAP , Equifax , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ADESA revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ADESA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ADESA Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2014 | 2014 |
In 2014 ADESA implemented SAP Concur Expense to centralize Expense Management across Dealer Services and corporate travel. The deployment of SAP Concur Expense established standardized expense reporting and travel booking workflows used by dealer-facing teams and finance, aligning expense capture and approval with operational dealer support processes.
The implementation configured core expense reporting, travel coordination for international and multi-city itineraries, document inquiry handling, and approval routing within the SAP Concur system. Operational execution included verifying dealers' identity and account information, assisting dealers with document, title, payment, and vehicle inquiries, troubleshooting dealers' computers for proper LiveBlock feed access, and educating dealers on payment procedures and expected processing time frames. Governance and workflow changes emphasized shared approval paths between Dealer Services and Finance, centralized travel coordination for business partners, and use of SAP Concur Expense as the authoritative system for expense and travel documentation.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax I-9 Management | HR Compliance | HCM | n/a | 2012 | 2012 |
In 2012, ADESA implemented Equifax I-9 Management to centralize statutory I-9 processing and record retention under the Immigration Reform and Control Act of 1986. The deployment targeted HR Compliance requirements by enabling electronic storage and retrieval of federal I-9 forms and instituting automated monitoring and verification workflows for new hires.
The Equifax I-9 Management implementation delivered core capabilities for electronic I-9 storage, document imaging and retrieval, compliance monitoring, and user-driven verification workflows. The technical implementation used a Microsoft stack with .Net Framework and ASP.Net for the application surface, WCF for service layers, C#.Net for business logic, JavaScript and jQuery for client-side interactions, a Factory Model ORM, and Oracle 11g with PL/SQL as the data persistence layer.
Operational integration required coordination with TALX and UST managers, database administrators, network administrators, and application users across ADESA departments, and the primary rollout included the ADESA Saint Louis, MI site. The implementation was provisioned into test environments and progressed through structured user acceptance testing, with troubleshooting and iterative bug fixes to stabilize the application prior to broader use.
Governance-centered activities emphasized confidentiality of personnel records, controlled deployments into test and production environments, and documented change management tied to code revisions and approved modifications. The project removed paper I-9 storage as part of its stated objectives, and ongoing operational stewardship included application support, monitoring for compliance, and cross-functional coordination between HR and IT.
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HR Compliance | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2011 | 2011 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, ADESA implemented Salesforce Chat (formerly Salesforce Live Agent) on its website. The deployment uses Salesforce Chat within the Chatbots and Conversational AI category to provide real time web chat sessions for buyers and sellers and to handle online customer inquiries.
The solution was deployed as a cloud hosted SaaS chat widget embedded in site pages, with agent routing into the Salesforce agent console and session management on the Salesforce platform. Functional capabilities implemented include the web chat widget, chat routing and queueing, transcript capture, and session handoff to escalation queues, aligning with Chatbots and Conversational AI workflows. Operational scope covers customer service and digital sales teams supporting online vehicle auction activity, with governance centered on standardized chat handling procedures and scripted response templates to ensure consistent agent interactions.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ADESA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ADESA Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ADESA Technographics
ADESA is a Automotive organization based in United States,
with around 11000 employees and annual revenues of $1.10 billion.
ADESA operates a diverse technology stack with applications such as
SAP Concur Expense, Equifax I-9 Management and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Expense Management, HR Compliance and Chatbots and Conversational AI.
ADESA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Equifax and Salesforce.
ADESA recently adopted applications including
Five9 Cloud in 2021, Google Cloud Platform (GCP) in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ADESA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ADESA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ADESA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.