Aesop Singapore Pte Ltd
01-06/07, VivoCity, 1 HarbourFront Walk,
Singapore, 98585,
Singapore
Singapore, 98585,
Singapore
65 6224 0093
Retail
Aesop Singapore Pte Ltd Technographics
Aesop Singapore Pte Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aesop Singapore Pte Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 94 Aesop Singapore Pte Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aesop Singapore Pte Ltd has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aesop Singapore Pte Ltd is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aesop Singapore Pte Ltd revenues, which have grown to $21.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aesop Singapore Pte Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aesop Singapore Pte Ltd Tech Stack and Enterprise Applications
Aesop Singapore Pte Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, Aesop Singapore Pte Ltd implemented Oracle NetSuite ERP to centralize ERP Financial workflows supporting order-to-cash, procure-to-pay and inventory control across retail and warehouse functions. The implementation covered Singapore and Malaysia with a go-live milestone in August 2015.
Oracle NetSuite ERP was configured to handle billing and invoicing, quotation preparation, order fulfillment and accounts payable controls for subcontractors and forwarders, enabling monthly billing reconciliation and tighter cost control. Inventory management capabilities were applied to manage obsolescence, damaged, expired and nonconforming stock, while demand planning and analysis functions were used alongside scheduled stocktake processes for both warehouse and retail locations.
Operational scope included management of 3PL warehouse operations, verification of monthly billings from subcontractors and forwarders, and administrative responsibilities such as work permit processing, IT issue resolution, facilities coordination and new store provisioning. The deployment supported retail expansion, enabling three new Aesop stores to open between June and December 2015, and the program reported a reduction in local delivery expenses by 30 percent since July 2015.
Governance focused on centralized cost review and standardized fulfillment and inventory quality workflows to control third party logistics spend and improve invoice accuracy. Process changes emphasized coordinated demand planning, periodic stocktake governance and integrated ERP Financial procedures to streamline store setup and ongoing retail and warehouse operations.
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Aesop Singapore Pte Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Aesop Singapore Pte Ltd deployed Zendesk Chat on its public website. Zendesk Chat, classified in the Chatbots and Conversational AI category, was provisioned as the primary web-based messaging channel for visitors to aesop.com/sg and to surface live support alongside the e-commerce storefront.
The implementation centered on embedding the Zendesk Chat widget into the site and configuring standard chat capabilities, including real-time messaging, proactive initiations, operator routing and queues, canned responses, and transcript capture for subsequent follow up. The deployment delivered an agent-facing console for customer care staff to manage concurrent sessions and maintain chat session history for service continuity.
Operational coverage focused on the Singapore web channel and the customer service function, with governance scoped to chat operating hours, response protocols and administrative controls in the Zendesk Chat console. Aesop Singapore Pte Ltd implemented Zendesk Chat to support customer service and on-site commerce engagement, aligning web messaging workflows with existing customer care processes.
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Aesop Singapore Pte Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Aesop Singapore Pte Ltd implemented Microsoft 365 as its Collaboration platform. The deployment established a cloud-hosted Microsoft 365 tenant to support corporate communications and content management across the Singapore retail organization, with core Collaboration capabilities applied to day-to-day operations.
The implementation used standard Microsoft 365 functional modules, including Exchange Online for email and calendaring, SharePoint Online for intranet and content repositories, OneDrive for Business for individual file sync, and Microsoft Teams for real-time collaboration and meetings. Configuration emphasized tenant-level administration and policy controls, with information architecture and site-level permissions configured in SharePoint to segregate corporate, marketing and store-level content. Microsoft 365 is also present on the company website, indicating alignment between collaboration content and web-managed publishing workflows, and the solution was provisioned to support business functions such as corporate communications, merchandising coordination and retail operations for Aesop Singapore Pte Ltd.
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Collaboration | Collaboration |
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2020 | 2020 |
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Aesop Singapore Pte Ltd Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Aesop Singapore Pte Ltd eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Aesop Singapore Pte Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Aesop Singapore Pte Ltd ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Aesop Singapore Pte Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Aesop Singapore Pte Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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Country Manager, Southeast Asia | Manager | Finance | |
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Head Office Administrator | Director | Finance | |
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Finance Business Partner, SEA | Manager | Finance | |
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Apps Being Evaluated by Aesop Singapore Pte Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aesop Singapore Pte Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aesop Singapore Pte Ltd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Aesop Singapore Pte Ltd Technographics
Aesop Singapore Pte Ltd is a Retail organization based in Singapore,
with around 94 employees and annual revenues of $21.0 million.
Aesop Singapore Pte Ltd operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Aesop Singapore Pte Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Microsoft.
Aesop Singapore Pte Ltd recently adopted applications including
Insider Connect in 2021, Atlassian Jira Service Desk in 2021 and Crossware in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aesop Singapore Pte Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aesop Singapore Pte Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aesop Singapore Pte Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.