AGL
200 George Street Level 24,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9921-2999
Utilities
AGL Technographics
AGL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AGL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3900 AGL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AGL has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, Workday Benefits for Benefits Administration in 2017, EtaPRO APR for Asset Performance Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AGL is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Bambora or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AGL revenues, which have grown to $9.72 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AGL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AGL Tech Stack and Enterprise Applications
AGL ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | TCS | 2021 | 2021 |
In 2021, AGL Energy, Ltd. implemented SAP S/4 HANA as its core ERP Financial platform. The deployment consolidated over 50 disparate enterprise resource planning applications into a single cloud based core to standardize processes across generation, procurement, maintenance, and finance and to provide a consistent technology foundation for acquisitions and partner integrations.
The SAP S/4 HANA implementation included core financials, procurement orchestration, plant maintenance workflows, and mobile enabled field service capabilities. AGL built mobile health and safety tooling on SAP Business Technology Platform that prepopulates form data and unifies approvals, and the company developed the AGL One iOS employee app using SAP Integration Suite and SAP Extension Suite to provide contextual access to tools from anywhere.
Integration architecture centered on SAP S/4 HANA as the cloud based system of record, with SAP Integration Suite and SAP Extension Suite providing API led connectivity to SAP Fieldglass and SAP Ariba for contingent workforce and procurement visibility. Tata Consultancy Services TCS is listed as the implementation partner coordinating the program and integrations. The platform spans generation plants, multiple warehouses and procurement channels, and supports operational shifts between Australia and India when required.
Governance changes focused on process standardization, unified approvals, and a continuous data feedback loop to refine operational controls. Training and automated workflows enabled rapid scaling to remote work and cross site staffing adjustments, while procurement and maintenance sequencing was aligned to ensure parts availability and contingent worker assignment with faster supplier payment flows.
Explicit outcomes reported include a 60 percent reduction in steps for job site environmental analyses and a reduction in month end financial closings from days to hours, improved cross site inventory reuse, faster work completion rates with fewer reschedules, and recognition via an SAP Innovation Award for the AGL One app built on SAP S/4 HANA.
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ERP Financial | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2025 | 2026 |
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Expense Management | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2020 | 2020 |
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AGL HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2017 | 2018 |
In 2017, AGL Energy, Ltd. implemented Workday Benefits as part of an organisation wide rebuild of ERP systems. The Workday Benefits deployment was delivered alongside a broader Workday footprint that included HCM, Recruitment, Compensation, Advanced Compensation, Learning, Talent and Performance, positioning Workday Benefits at the center of employee lifecycle and rewards administration.
Configuration and design work for Workday Benefits focused on benefit plan configuration, eligibility rules, enrollment workflows and lifecycle event handling, consistent with typical Benefits Administration functionality. Design activities explicitly incorporated the job framework and contingent worker management requirements, ensuring benefit assignments and eligibility aligned to roles across operational assets.
Governance and delivery were led by a Business Lead who managed a direct team of six, embedding Agile working methodologies to support iterative testing and continuous improvement. The implementation team included lead SMEs responsible for testing and validation across Benefits, Talent and Learning domains, executing end to end test cycles and stakeholder acceptance for benefits related processes.
Operational coverage included Melbourne, Australia and extended across AGL operational assets where role based benefit assignments were required. Workday Benefits was integrated within the internal Workday suite, with configuration and workflows coordinated with Workday HCM and Compensation modules to centralize Benefits Administration and align benefits processes with payroll and talent controls.
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Compensation Management | HCM |
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2017 | 2018 |
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Contingent Labor Management | HCM |
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2021 | 2021 |
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Core HR | HCM |
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2017 | 2018 |
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Learning and Development | HCM |
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2017 | 2018 |
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Offboarding | HCM |
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2017 | 2018 |
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Onboarding | HCM |
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2017 | 2018 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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AGL ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EtaPRO LLC | Legacy | EtaPRO APR | Asset Performance Management | ERP Services and Operations | Toshiba | 2023 | 2023 |
In 2023, AGL Energy, Ltd. implemented EtaPRO APR in an Asset Performance Management deployment for its Bayswater and Loy Yang generating units. Toshiba and EtaPRO commissioned EtaPRO thermal digital twins under the VirtualPlant offering to support real-time benchmarking and optimisation of unit performance, efficiency and emissions for plant operations in Australia.
The deployment centered on EtaPRO APR and associated VirtualPlant thermal digital twin models, configured to perform continuous thermal performance simulation, asset health monitoring, and anomaly detection across steam turbine and boiler thermal envelopes. Configuration work included model calibration against operational telemetry and setup of anomaly-detection and alarm logic to surface deviations in efficiency and emissions vectors, aligned with Asset Performance Management functional workflows.
Integrations were scoped to ingest on-site operational data streams from plant instrumentation and control sources to feed the VirtualPlant models and EtaPRO APR analytics. Operational coverage focused on generation plant operations teams at Bayswater and Loy Yang, enabling unit-level real-time benchmarking and comparative optimisation across generating units within AGL Energy, Ltd.
Toshiba acted as the implementation partner alongside EtaPRO, coordinating commissioning activities and handover to plant operations. The implementation delivered live thermal digital twin capability via EtaPRO APR to enable continuous benchmarking and optimisation of unit performance, efficiency and emissions for AGL Energy, Ltd.
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Computerized Maintenance Management (CMMS) | ERP Services and Operations |
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2022 | 2022 |
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Enterprise Asset Management | ERP Services and Operations |
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2022 | 2022 |
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Plant Maintenance | ERP Services and Operations |
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2022 | 2022 |
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Utilities ERP | ERP Services and Operations |
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2016 | 2016 |
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AGL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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AGL Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI, Data Warehouse | Analytics and BI |
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2016 | 2016 |
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AGL Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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AGL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2015 | 2015 |
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AGL Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2014 | 2014 |
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AGL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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AGL EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2020 | 2020 |
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AGL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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AGL PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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AGL Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2019 | 2019 |
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AGL TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2017 | 2017 |
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AGL PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2014 | 2014 |
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Apps Development | PaaS |
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2014 | 2014 |
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Apps Development | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2016 | 2016 |
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Extract, Transform, and Load (ETL) | PaaS |
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2016 | 2016 |
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AGL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2014 | 2014 |
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AGL CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Vulnerability Management | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AGL
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Finance, Group Planning & Analysis | Director | Finance | |
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Executive General Manager Group Operations | Manager | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Executive, People & Culture | CXO | HR | |
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CIO, Digital and New Energy | CXO | IT | |
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HR Business Partner - Technology | Manager | HR | |
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Head of Payroll | Director | Finance | |
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Chief People Officer | CXO | HR | |
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General Manager - People and Culture | Manager | HR | |
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General Manager Human Resources & HSE | Manager | HR | |
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Head of Payroll | Director | HR | |
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Head of People and Culture - Corporate / Diversity and Inclusion | Director | HR | |
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Lead People Strategy Partner (Future Business and Technology) | Manager | HR | |
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Remuneration and Benefits Advisor | Manager | HR | |
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Senior Manager Remuneration & Benefits | Manager | HR | |
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Onboarding Manager | Manager | HR | |
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General Manager - People and Culture | Manager | HR | |
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Senior Information Technology Manager | Manager | IT | |
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Team leadership, Project management | Manager | Operations | |
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Manager - DevOps and Technology Platform | Manager | IT | |
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Agile Delivery Lead | Manager | IT | |
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IT Operations Manager | Manager | IT | |
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Head of Technology, Digital | Director | IT | |
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Head of Talent Acquisition | Director | HR | |
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Head Of Human Resources | Director | HR | |
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Chief People Officer | CXO | HR | |
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Head of People & Culture - Integrated Energy | Director | HR | |
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GM Talent, Capability & Inclusion | CXO | HR | |
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Head of Security & Emergency Management | Director | Finance | |
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Security Services & Resilience Manager | Manager | Finance | |
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Operational Technology Security Manager | Manager | IT | |
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General Manager- Health, Safety, Security and Environment | Manager | Finance | |
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Senior Manager Cloud and Infrastructure Platform | Manager | IT | |
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Infrastructure Manager | Manager | IT | |
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Head Of Technology - Transformation | Director | IT | |
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Head of Technology - Cloud Data and Analytics | Director | IT | |
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Head of Architecture | Director | IT | |
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Executive, GM - Technology & Architecture | Director | IT | |
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Program Manager | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Strategic Portfolio Manager | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Project Manager | Gas & Renewables | Manager | Operations | |
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Senior Project Manager | Manager | Operations | |
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COO | CXO | Operations | |
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Head of Maintenance & Outages | Director | Operations | |
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CIO | CXO | Operations | |
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Business Transformation Manager | Manager | IT | |
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Asset Performance Manager | Manager | Operations | |
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Head of People Digital Experience | Director | HR | |
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Manager, Capability and Learning | Manager | HR | |
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Head of Payroll | Director | HR | |
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Head of People & Culture | Director | HR | |
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Employee Application Manager | Manager | HR | |
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Head of Maintenance & Outages | Director | Operations | |
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Chief Operations and Construction Officer | CXO | Operations | |
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Maintenance Manager | Manager | Operations | |
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Wind Operations & Maintenance Manager - SA | Manager | Operations | |
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Apps Being Evaluated by AGL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AGL IT executives and key decision makers. This section highlights AGL's latest recorded technology evaluations, including Zendesk Service for Customer Support on 2026-02-24, Oracle Netsuite SuiteBilling for Subscription and Recurring Billing on 2026-02-19, and UltraData Ultracs for Core Banking on 2025-07-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AGL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-24 | AGL | Evaluated | Zendesk | Zendesk Service | Customer Support | CRM |
| 2026-02-19 | AGL | Evaluated | Oracle | Oracle Netsuite SuiteBilling | Subscription and Recurring Billing | ERP |
| 2025-07-11 | AGL | Evaluated | UltraData | UltraData Ultracs | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD AGL Technographics
AGL is a Utilities organization based in Australia,
with around 3900 employees and annual revenues of $9.72 billion.
AGL operates a diverse technology stack with applications such as
SAP S/4 HANA, Workday Benefits and EtaPRO APR,
covering areas like ERP Financial, Benefits Administration and Asset Performance Management.
AGL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and EtaPRO LLC.
AGL recently adopted applications including
SAP S/4HANA Cloud in 2025, Microsoft Azure NetApp Files in 2024 and NetApp Cloud Volumes ONTAP in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AGL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AGL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AGL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.