Ahold Delhaize Belgium
Delhaize Le Lion/Delhaize De,
Leeuw, 347 - 1730,
Belgium
Leeuw, 347 - 1730,
Belgium
32 2 412 21 11
Retail
Ahold Delhaize Belgium Technographics
Ahold Delhaize Belgium Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ahold Delhaize Belgium and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Ahold Delhaize Belgium employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ahold Delhaize Belgium has purchased the following applications: ServiceNow HR for HR Service Delivery in 2018, SAP Retail for Retail Management in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ahold Delhaize Belgium is running and its propensity to invest more and deepen its relationship with ServiceNow , SAP , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ahold Delhaize Belgium revenues, which have grown to $5.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ahold Delhaize Belgium intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ahold Delhaize Belgium Tech Stack and Enterprise Applications
Ahold Delhaize Belgium HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow HR | HR Service Delivery | HCM | n/a | 2018 | 2018 |
In 2018 Ahold Delhaize Belgium implemented ServiceNow HR as its HR Service Delivery solution. The deployment was delivered as part of a broader migration from HP Service Manager to the ServiceNow platform, positioning ServiceNow HR alongside ServiceNow ITSM capabilities to centralize request, incident, change and problem handling across HR, IT, finance and business functions.
Configuration work focused on HR Service Delivery capabilities including HR case management, an HR service catalog with catalog items and lifecycle workflows, knowledge management and employee self-service via a centralized employee service center. The program included development of custom reports, automated workflows and catalog items, and master data review and enhancement to support consistent case routing and SLA-aware HR processes.
Integrations were managed with internal and external applications to route HR requests and exchange master data, and solutions were tested through formal UAT cycles. Operational coverage extended across Ahold Delhaize Belgium departments and was supported locally in Brussels and surrounding areas, with the ServiceNow HR instance used in conjunction with broader ServiceNow modules to handle end-to-end HR and cross-functional service requests.
Governance and rollout activities were led by a ServiceNow Product Owner role that authored specifications and training materials, conducted testing and UAT coordination, trained users and provided ongoing support. Process enhancement work included refining business and technical processes to align HR case workflows with enterprise incident and request handling practices, enabling departmental teams to build and maintain their own ServiceNow solutions.
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Ahold Delhaize Belgium ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Retail | Retail Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Ahold Delhaize Belgium implemented SAP Retail to support core Retail Management functions across its national operations. The SAP Retail deployment was operated under the company Center of Excellence, with documented ownership and long term staffing in Supply Chain and Purchase to Pay domains.
Implementation concentrated on standard Retail Management capabilities within SAP Retail, including assortment and merchandising, pricing and promotions, inventory replenishment and store operations, and master data management. Configuration work emphasized merchandise hierarchy modeling, replenishment rules, pricing schemas and store assortment profiles to align category management with store level execution.
Operational coverage spanned commercial, supply chain and procurement functions, with business analysts and domain leads embedded in the CoE to align system configuration to business workflows. The implementation integrated SAP Retail workflows with enterprise finance and procurement processes and with store level sales and point of sale orchestration to support automated replenishment and order to cash handoffs.
Governance was established through the CoE model, using Purchase to Pay and Supply Chain domain leads to enforce master data standards, change control and release management, and to coordinate phased rollouts across stores and distribution operations. Continuous role continuity, evidenced by a Senior SAP Retail business analyst from December 2016 through mid 2020 and subsequent Domain Lead tenure, supported sustained configuration management, process documentation and operational handover.
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Ahold Delhaize Belgium Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Ahold Delhaize Belgium Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Ahold Delhaize Belgium CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2024 | 2024 |
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PR and Media Communication | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2021 | 2021 |
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Ahold Delhaize Belgium ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2023 | 2023 |
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Ahold Delhaize Belgium TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Ahold Delhaize Belgium PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2020 | 2020 |
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Operating System (OS) | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Ahold Delhaize Belgium IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Database Management, Open-Source Database | IaaS |
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2023 | 2023 |
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Ahold Delhaize Belgium CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Ahold Delhaize Belgium
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ahold Delhaize Belgium Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ahold Delhaize Belgium IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ahold Delhaize Belgium digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Ahold Delhaize Belgium Technographics
Ahold Delhaize Belgium is a Retail organization based in Belgium,
with around 15000 employees and annual revenues of $5.70 billion.
Ahold Delhaize Belgium operates a diverse technology stack with applications such as
ServiceNow HR, SAP Retail and Cisco Webex Meetings,
covering areas like HR Service Delivery, Retail Management and Audio Video and Web Conferencing.
Ahold Delhaize Belgium has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, SAP and Cisco Systems.
Ahold Delhaize Belgium recently adopted applications including
Cisco Webex Meetings in 2024, Salesforce Marketing Cloud in 2024 and PressPage in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ahold Delhaize Belgium’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ahold Delhaize Belgium’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ahold Delhaize Belgium technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.