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Allied Irish Bank UK
Location
St. Helen's, 1 Undershaft,
London, EC3A 8AB,
United Kingdom
Website
https://www.aibgb.co.uk/
Phone
44 20 7647-3300
Artw industry
Banking and Financial Services
Employee
Revenue

Allied Irish Bank UK Technographics

Allied Irish Bank UK Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Allied Irish Bank UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 Allied Irish Bank UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Allied Irish Bank UK has purchased the following applications: Temenos T24 for Core Banking in 2012, Moxie Live Chat for Chatbots and Conversational AI in 2013, Cisco Webex Meetings for Audio Video and Web Conferencing in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Allied Irish Bank UK is running and its propensity to invest more and deepen its relationship with Temenos , Moxie Software , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Allied Irish Bank UK revenues, which have grown to $560.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allied Irish Bank UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Allied Irish Bank UK Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Temenos Legacy Temenos T24 Core Banking ERP Services and Operations n/a 2012 2013
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Moxie Software Legacy Moxie Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2013 2013
In 2013, Allied Irish Bank UK implemented Moxie Live Chat as part of a broader Spaces by Moxie deployment to power its multi-channel customer service. The rollout focused on strengthening the bank’s digital customer engagement, positioning Moxie Live Chat within the Chatbots and Conversational AI category to support real-time and self-service interactions across online channels. The implementation delivered multiple functional modules including live chat support that connects customers directly to AIB customer service representatives, co-browse functionality to guide customers through visual workflows such as mortgage applications, a unified knowledgebase for customers and employees, searchable web self-service for 24x7 access to information, and email routing and management to streamline agent responses. Moxie Live Chat and the Spaces by Moxie platform were configured to provide contextual knowledge delivery and intelligent routing to ensure agents had the right information at the right moment. Operationally the deployment integrated with the AIB website and contact center channels, enabling a coordinated experience across web self-service, contact centers and branch touch points as part of the bank’s multi-channel service strategy. The scope emphasized online customer service and contact center operations within Allied Irish Bank UK, with conversational channels instrumented to support customer enquiries across typical retail banking flows. Governance and process changes centered on a consolidated knowledgebase and new routing workflows to deliver consistent, personalized responses across channels. Explicit outcomes stated by the bank included quicker access to answers for customers, consistent information delivery, 24x7 self-service availability, and increased customer service agent efficiency through improved email handling and routing.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2014 2014
Audio Video and Web Conferencing Collaboration 2013 2013
Audio Video and Web Conferencing Collaboration 2013 2013
PBX, VoiP and Phone Systems Collaboration 2013 2013
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contract Lifecycle Management Content Management 2022 2022
Digital Asset Management Content Management 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2013 2013
Call Center, Customer Experience CRM 2013 2013
Customer Engagement CRM 2013 2013
Customer Experience CRM 2020 2021
Customer Support CRM 2013 2013
Interactive Voice Response (IVR) CRM 2013 2013
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2011 2012
IT Decision Makers and Key Stakeholders at Allied Irish Bank UK
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Allied Irish Bank UK Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Allied Irish Bank UK Technographics

Allied Irish Bank UK is a Banking and Financial Services organization based in United Kingdom, with around 2100 employees and annual revenues of $560.0 million.

Allied Irish Bank UK operates a diverse technology stack with applications such as Temenos T24, Moxie Live Chat and Cisco Webex Meetings, covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.

Allied Irish Bank UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Temenos, Moxie Software and Cisco Systems.

Allied Irish Bank UK recently adopted applications including Coupa Contract Lifecycle Management in 2022, Medallia Experience Cloud in 2020 and Adobe Experience Manager in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Allied Irish Bank UK’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Allied Irish Bank UK’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Allied Irish Bank UK technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.