Allied Irish Bank UK
St. Helen's, 1 Undershaft,
London, EC3A 8AB,
United Kingdom
London, EC3A 8AB,
United Kingdom
44 20 7647-3300
Banking and Financial Services
Allied Irish Bank UK Technographics
Allied Irish Bank UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allied Irish Bank UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 Allied Irish Bank UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allied Irish Bank UK has purchased the following applications: Temenos T24 for Core Banking in 2012, Moxie Live Chat for Chatbots and Conversational AI in 2013, Cisco Webex Meetings for Audio Video and Web Conferencing in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allied Irish Bank UK is running and its propensity to invest more and deepen its relationship with Temenos , Moxie Software , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allied Irish Bank UK revenues, which have grown to $560.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allied Irish Bank UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allied Irish Bank UK Tech Stack and Enterprise Applications
Allied Irish Bank UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2012 | 2013 |
In 2012, Allied Irish Bank UK implemented Temenos T24 as its Core Banking platform. The program was scoped as a multi year modernization initiative designed to consolidate multiple core banking systems onto a single market leading platform surrounded by an API driven architecture, with an initial four year roadmap and phased release cadence.
The implementation concentrated first on business and corporate accounting modules and lending product configuration, with release one for Bilateral loans going live within 12 months. Temenos T24 was configured to support rich lending capabilities and digital product constructs, and the bank described the product as having flexible functionality to bridge product gaps encountered during design and build.
Operational coverage targeted retail, business and corporate banking functions, with an API driven integration layer used to expose banking services and enable downstream digital channels. The program roadmap included a later emphasis on SME lending in 2022 and planned expansion into corporate syndication capabilities over the subsequent two years, aligning product configuration and accounting controls to those business functions.
Program governance followed a phased rollout model, with close vendor collaboration and a cultural emphasis on program purpose that leadership cited as critical to execution. The implementation goal was to deliver a more resilient Core Banking platform and enable richer lending and digital capabilities for customers, and the on time go live of the Bilateral loans release was an early operational milestone.
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Allied Irish Bank UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moxie Software | Legacy | Moxie Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Allied Irish Bank UK implemented Moxie Live Chat as part of a broader Spaces by Moxie deployment to power its multi-channel customer service. The rollout focused on strengthening the bank’s digital customer engagement, positioning Moxie Live Chat within the Chatbots and Conversational AI category to support real-time and self-service interactions across online channels.
The implementation delivered multiple functional modules including live chat support that connects customers directly to AIB customer service representatives, co-browse functionality to guide customers through visual workflows such as mortgage applications, a unified knowledgebase for customers and employees, searchable web self-service for 24x7 access to information, and email routing and management to streamline agent responses. Moxie Live Chat and the Spaces by Moxie platform were configured to provide contextual knowledge delivery and intelligent routing to ensure agents had the right information at the right moment.
Operationally the deployment integrated with the AIB website and contact center channels, enabling a coordinated experience across web self-service, contact centers and branch touch points as part of the bank’s multi-channel service strategy. The scope emphasized online customer service and contact center operations within Allied Irish Bank UK, with conversational channels instrumented to support customer enquiries across typical retail banking flows.
Governance and process changes centered on a consolidated knowledgebase and new routing workflows to deliver consistent, personalized responses across channels. Explicit outcomes stated by the bank included quicker access to answers for customers, consistent information delivery, 24x7 self-service availability, and increased customer service agent efficiency through improved email handling and routing.
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Allied Irish Bank UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2014 | 2014 |
In 2014, Allied Irish Bank UK deployed Cisco Webex Meetings, an Audio Video and Web Conferencing application, to standardize meeting and video collaboration across its dealing rooms and corporate sites. Project management activity recorded from May 2015 onward provided ongoing operational support and expanded service coverage for dealers located in London, Manchester, and Belfast.
Cisco Webex Meetings was configured for enterprise meeting scheduling, endpoint management, and user training, with on-site training sessions delivered for bank staff and dealers. Implementation work included device provisioning for smartphones and iPads, imaging and building PCs, Windows Server 2008 R2 and 2012 administration, and client rollouts for Windows 7 and 10, aligning endpoint configuration with the Webex Meetings deployment.
Integrations and operational interoperability were explicit aspects of the implementation, with Cisco Webex Meetings operating alongside Active Directory and Office 365 for user account and authentication management. The Webex environment was supported together with the Redbox recording system for call retrieval, and was operated in a mixed communications fabric that included Lync Skype for Business, VOIP technology, TCP IP DNS networking, firewalls, routers, and switches. The platform was delivered into an environment that also supported Quasar, Reuters, Bloomberg, and DDI trading tools, Citrix and VMware virtualization, SCCM imaging, and Arc backup services.
Operational governance emphasized service management and continuity, with logging and closing of tickets, meeting SLA adherence, floor move coordination, and third party vendor coordination for on-site work and payments. Support tools and remote administration used Dameware and Windows Remote Desktop, and administration responsibilities extended to MacAfee antivirus management and Redbox recording retrieval processes.
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Audio Video and Web Conferencing | Collaboration |
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2013 | 2013 |
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Audio Video and Web Conferencing | Collaboration |
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2013 | 2013 |
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PBX, VoiP and Phone Systems | Collaboration |
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2013 | 2013 |
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Allied Irish Bank UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2022 | 2022 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Allied Irish Bank UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2013 | 2013 |
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Call Center, Customer Experience | CRM |
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2013 | 2013 |
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Customer Engagement | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2020 | 2021 |
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Customer Support | CRM |
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2013 | 2013 |
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Interactive Voice Response (IVR) | CRM |
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2013 | 2013 |
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Allied Irish Bank UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2011 | 2012 |
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IT Decision Makers and Key Stakeholders at Allied Irish Bank UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Head of Financial Solutions Group South | Director | Finance | |
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Head of Asset Finance & Deposits GB | Director | Investment | |
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Head of Customer Treasury Services | Director | Customer Service | |
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Director, Project & Infrastructure Finance | Director | Finance | |
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UK Head of Leverage Finance | Director | Finance | |
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Head of Asset Finance | Director | Investment | |
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Head of UK Digital Strategy & IT Assurance | Director | IT | |
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Head of GB Business Operations & Transformation | Director | Finance | |
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Head of Customer Support, Insights and Enablement | Director | Customer Service | |
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Customer Service Team Leader | Manager | Customer Service | |
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Customer Operations Manager | Manager | Customer Service | |
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Head of Personal Direct | Director | Finance | |
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Contact Center Manager | Manager | Customer Service | |
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Head of Homes Direct | Director | Finance | |
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Head of Shared Services and Change Delivery | Director | Finance | |
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Chief Technology Officer | CXO | IT | |
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Chief Digital Officer | CXO | IT | |
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Strategy & Change Manager | Manager | Operations | |
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Apps Being Evaluated by Allied Irish Bank UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Allied Irish Bank UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Allied Irish Bank UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Allied Irish Bank UK Technographics
Allied Irish Bank UK is a Banking and Financial Services organization based in United Kingdom,
with around 2100 employees and annual revenues of $560.0 million.
Allied Irish Bank UK operates a diverse technology stack with applications such as
Temenos T24, Moxie Live Chat and Cisco Webex Meetings,
covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Allied Irish Bank UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Moxie Software and Cisco Systems.
Allied Irish Bank UK recently adopted applications including
Coupa Contract Lifecycle Management in 2022, Medallia Experience Cloud in 2020 and Adobe Experience Manager in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Allied Irish Bank UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Allied Irish Bank UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Allied Irish Bank UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.