Air Austral
2, rue de lEglise,
Neuilly-Sur-Seine, 92200,
France
Neuilly-Sur-Seine, 92200,
France
33 8 25 01 30 12
Healthcare
Air Austral Technographics
Air Austral Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air Austral and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Air Austral employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air Austral has purchased the following applications: Amadeus E-Retail for Reservation and Booking Management in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Comarch Loyalty Management for Customer Loyalty in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air Austral is running and its propensity to invest more and deepen its relationship with Amadeus IT Group , Cisco Systems , Comarch or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air Austral revenues, which have grown to $530.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air Austral intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air Austral Tech Stack and Enterprise Applications
Air Austral ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus E-Retail | Reservation and Booking Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Air Austral implemented Amadeus E-Retail as its Reservation and Booking Management solution on the company website, consolidating direct online booking and ecommerce checkout workflows under a single retail engine. The implementation positions Amadeus E-Retail to serve core reservation and booking use cases for the carrier and to manage customer shopping through the airline owned digital channel.
The deployment covers standard Reservation and Booking Management capabilities including shopping and dynamic pricing, reservation and PNR creation, seat selection, ancillary merchandising, and payment orchestration. Amadeus E-Retail is configured to support offer and fare rule enforcement along the customer booking flow and to present merchandising and ancillary options during checkout.
Amadeus E-Retail is integrated directly into Air Austral web storefront flows, operating as the ecommerce booking layer that communicates with the airline inventory and fare systems, website session and shopping workflows, and the payment processing pipeline. The implementation centralizes confirmation and booking delivery through the website channel and supports the carrier distributed commerce architecture for direct sales.
Operational governance required coordination across commercial, distribution and IT teams to establish offer governance, pricing and content publishing processes, booking reconciliation, and operational handoffs between ecommerce and reservations operations. Ongoing operations centralize direct channel booking management and ecommerce merchandising through Amadeus E-Retail to maintain consistent booking rules and customer booking experiences.
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Air Austral Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Air Austral implemented Cisco Webex Meetings on its corporate website to provide Audio Video and Web Conferencing capabilities for corporate communications and customer engagement. Cisco Webex Meetings is used to deliver browser-based meetings, join links, and hosted conferencing directly from web pages, aligning the application with the airline's customer-facing contact points and internal collaboration workflows, at a company employing approximately 900 staff.
The implementation centers on embedding Cisco Webex Meetings access into site pages and configuring standard conferencing capabilities such as meeting scheduling, browser joining, screen sharing, recording, and administrative controls for user permissions and meeting policies. Operational governance is managed through the application level to enforce meeting policies and access controls, and functional ownership spans corporate communications and customer service channels that use the embedded Audio Video and Web Conferencing functionality.
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Air Austral CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comarch | Legacy | Comarch Loyalty Management | Customer Loyalty | CRM | n/a | 2014 | 2014 |
In 2014 Air Austral implemented Comarch Loyalty Management for Airlines 4.3 to enrich its frequent flyer program Capricorn, targeting a step change in customer experience and competitive differentiation. Comarch Loyalty Management is a Customer Loyalty platform and was selected by Air Austral on the basis of a user friendly interface and a broad functional scope that aligns with airline multi partner loyalty requirements.
The deployment focused on multiple Comarch CLM modules, including Business Administration, Contact Center, Business to Partner Portal, an enhanced Member Portal, and a Mobile Application as a primary customer facing channel. Functional capabilities implemented support points accrual based on customer spending with Air Austral and with non airline partners, points redemption for award tickets and exclusive partner offers, and centralized management of partner propositions and membership rules.
Operational coverage emphasized loyalty program operations, contact center workflows, member services, and partner onboarding through the Business to Partner Portal, with the Mobile Application and enhanced Member Portal driving customer engagement. The configuration leveraged Comarch CLM modularity to establish program tiering, account and points management, partner transaction handling, and customer communication workflows consistent with Customer Loyalty best practices for airlines.
Governance and rollout planning positioned program re launch by the end of 2014, with Air Austral framing the initiative around a relaunch of Capricorn to build multi partner capability and strengthen the airline brand. The selection rationale recorded by Air Austral highlighted the platform s market references and functional breadth as key decision factors, and the implementation aimed to centralize loyalty administration and modernize member facing services.
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Air Austral IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Air Austral
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Communication Manager | Manager | Marketing | |
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Directeur des Operations Sol et Sûreté | Director | Finance | |
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Loyalty Manager / Head of Loyalty | Director | Marketing | |
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Revenue Management | Manager | Finance | |
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Deputy Head of Revenue Management | Director | Finance | |
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Deputy Chief Accounting Officer | CXO | Finance | |
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Chief Accountant | CXO | Finance | |
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Corporate Communication Manager | Manager | Marketing | |
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Communication Manager | Manager | Marketing | |
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Deputy Head of Revenue Management | Director | Sales | |
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Apps Being Evaluated by Air Austral Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Air Austral IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Air Austral digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Air Austral Technographics
Air Austral is a Healthcare organization based in France,
with around 900 employees and annual revenues of $530.0 million.
Air Austral operates a diverse technology stack with applications such as
Amadeus E-Retail, Cisco Webex Meetings and Comarch Loyalty Management,
covering areas like Reservation and Booking Management, Audio Video and Web Conferencing and Customer Loyalty.
Air Austral has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amadeus IT Group, Cisco Systems and Comarch.
Air Austral recently adopted applications including
Cisco Webex Meetings in 2021, Amazon EC2 in 2021 and Amadeus E-Retail in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air Austral’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air Austral’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air Austral technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.