List of Zoom Contact Center Customers
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Since 2010, our global team of researchers has been studying Zoom Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoom Contact Center for Call Center, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoom Contact Center for Call Center, Customer Experience include: Cricut, a United States based Manufacturing organisation with 830 employees and revenues of $1.31 billion, Major League Baseball (MLB), a United States based Leisure and Hospitality organisation with 862 employees and revenues of $300.0 million, Vensure Empolyer Svc, a United States based Professional Services organisation with 20 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoom Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zoom Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cricut | Manufacturing | 830 | $1.3B | United States | Zoom Video Communications | Zoom Contact Center | Call Center,Customer Experience | 2024 | n/a | In 2024, Cricut deployed Zoom Contact Center to unify member care across voice, chat and video. The deployment centralized customer engagement under a Call Center,Customer Experience platform supporting global customer support and CRM operations. The implementation included Zoom Virtual Agent and Workforce Engagement Management, with Zoom Contact Center configured for omnichannel routing, virtual agent self-service, and workforce management capabilities. Functional modules implemented covered agent coaching, scheduling, AI-driven quality assurance, and self-service containment workflows. The Zoom Contact Center instance was integrated into Cricut’s global customer support and CRM operations to provide unified case handling and to enable coaching and AI QA against interaction records. Operational coverage included agent-facing scheduling and coaching processes tied to the Workforce Engagement Management module and virtual agent routing for web and voice contacts. Governance and workflow changes established new agent coaching cycles, scheduled workforce planning, and AI-driven QA review within the Zoom Contact Center framework. Outcomes reported in the vendor case study include a 90% reduction in call abandonment, an 89% reduction in wait time, and approximately 50% self-service containment. | |
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Major League Baseball (MLB) | Leisure and Hospitality | 862 | $300M | United States | Zoom Video Communications | Zoom Contact Center | Call Center,Customer Experience | 2023 | n/a | In 2023, Major League Baseball implemented Zoom Contact Center to centralize fan engagement and customer support under a Call Center,Customer Experience platform. The deployment was provisioned alongside Zoom Meetings, Zoom Phone, and Zoom Events to provide a unified communication fabric for US-based customer service and events operations. Zoom Contact Center was configured to support omnichannel contact handling, real-time monitoring and supervisor look-ins, and event-focused queueing and staffing workflows typical of a call center and customer experience platform. Configuration emphasized live visibility into replay operations and rapid escalation paths tied to technical support and billing inquiries. Integrations focused on operational workflows rather than custom third-party connectors, specifically supporting MLB.TV billing and technical support processes and enabling direct handoffs between contact center agents and event operations staff. The solution was used for large-scale events including the 2023 MLB Draft, where Zoom Contact Center, together with Zoom Meetings and Zoom Events, provided coordinated routing and visibility for temporary event teams. Governance and rollout concentrated on US-based customer service, technical support, and event operations, with procedures established for live look-ins by replay teams and for routing MLB.TV billing issues into specialized support queues. The implemented Zoom Contact Center delivered real-time visibility and faster issue resolution for fans and staff as stated by the deployment narrative. | |
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Vensure Empolyer Svc | Professional Services | 20 | $4M | United States | Zoom Video Communications | Zoom Contact Center | Call Center,Customer Experience | 2023 | n/a | In 2023, Vensure Empolyer Svc implemented Zoom Contact Center to consolidate global client care for payroll and HR service delivery, deploying Zoom Phone and Zoom Virtual Agent alongside the contact center platform. The implementation centralized omnichannel routing, voice handling, and chat automation across Vensure's global operations, anchored at its Chandler, Arizona headquarters, and targeted the Call Center,Customer Experience requirements of payroll and HR support functions. The deployment used core Zoom Contact Center capabilities including inbound voice queueing, digital chat handling, and virtual agent automation, with Zoom Phone providing telephony termination and agent desk phone services and Zoom Virtual Agent handling automated interactions. Configuration emphasized contact workflows for payroll and HR inquiries, scripted virtual agent dialogues for common support scenarios, and escalation paths to live agents to maintain service continuity. Operational rollout consolidated client care workflows and centralized contact governance for service delivery teams supporting payroll and HR, enabling unified monitoring of calls and chat interactions. Outcomes documented in the deployment include a two minute average call resolution, approximately 75 percent of service chats handled by Zoom Virtual Agent, and about 90 percent positive post engagement survey scores, all realized within the Zoom Contact Center and associated telephony and virtual agent components. |
Buyer Intent: Companies Evaluating Zoom Contact Center
- Ergomed Croatia, a Croatia based Life Sciences organization with 73 Employees
- Parloa, a Germany based Professional Services company with 300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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