Brampton, L6Z 4V7, ON,
Canada
Air King Technographics
Air King Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air King and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 41 Air King employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air King has purchased the following applications: Microsoft 365 for Collaboration in 2018, Zendesk Service for Customer Support in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air King is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air King revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air King intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air King Tech Stack and Enterprise Applications
Air King Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Air King implemented Microsoft 365 as its Collaboration platform. Air King is a Canadian manufacturing company with 41 employees and the deployment is tied to corporate productivity and internal collaboration use cases.
The Microsoft 365 deployment centers on core Collaboration capabilities, with Microsoft 365 providing cloud email, document collaboration, file sync and sharing, and team communication capabilities. Typical functional modules expected in this configuration include Exchange Online for email, SharePoint Online and OneDrive for document management, and Microsoft Teams for synchronous collaboration and meetings.
Public site references indicate Air King uses Microsoft 365 on their website, confirming a tenant-based cloud deployment footprint rather than an on premise messaging stack. Operational coverage is focused on corporate functions, consolidating email, document workflows, and team collaboration across the organization.
Governance aligns with standard Microsoft 365 administration patterns, including centralized tenant administration, user provisioning and role based access controls, and policy driven content and identity management. The implementation narrative positions Microsoft 365 as the primary Collaboration application supporting Air King’s internal communications and productivity workflows.
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Air King CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Air King implemented Zendesk Service on their website to centralize customer inquiries for its manufacturing operations. The deployment uses the Zendesk Service cloud SaaS platform, aligning with the Customer Support category and addressing customer service workflows for a 41 employee Canadian manufacturer. Zendesk Service is embedded on the Air King website enabling web widget based ticket capture and self service access. The implementation focuses on managing inbound support requests through a unified ticketing interface.
Configuration priorities include ticket lifecycle management, agent workspace configuration, automated routing and macro based responses, and a knowledge base for self service, typical capabilities of Zendesk Service. The solution instruments email and web channel capture through the website widget, and supports SLA driven queues, internal notes, and reporting at the customer support function level. Governance is centered on case routing rules and agent role configurations to standardize handling and escalation workflows across the support team. This narrative links Air King Zendesk Service Customer Support and emphasizes operational implementation details for GTM and operations teams.
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Air King IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Air King implemented Microsoft Azure Cloud Services to host its corporate website. Air King uses Microsoft Azure Cloud Services as its Application Hosting and Computing Services provider to run web-facing application workloads and store website assets, aligning the company application relationship as Air King Microsoft Azure Cloud Services Application Hosting and Computing Services website hosting.
The deployment scope is focused on the public website and associated web-serving infrastructure, leveraging platform and infrastructure capabilities common to Application Hosting and Computing Services such as managed compute for web applications, object storage for static assets, managed DNS, certificate management for HTTPS termination, and monitoring for uptime and availability. Governance and operational responsibilities are concentrated within the central IT function supporting marketing and customer engagement, with platform management covering deployment, backup, and operational monitoring consistent with small enterprise hosting practices.
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Air King
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Air King Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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