Air New Zealand Australia
Australia Square Tower, 2804/264 George St,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 8248 0030
Transportation
Air New Zealand Australia Technographics
Air New Zealand Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air New Zealand Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Air New Zealand Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air New Zealand Australia has purchased the following applications: Deputy Scheduling for Workforce Scheduling in 2018, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2019, Amazon EC2 for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air New Zealand Australia is running and its propensity to invest more and deepen its relationship with Deputy , Acoustic , Medallia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air New Zealand Australia revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air New Zealand Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air New Zealand Australia Tech Stack and Enterprise Applications
Air New Zealand Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deputy | Legacy | Deputy Scheduling | Workforce Scheduling | HCM | n/a | 2018 | 2018 |
In 2018 Air New Zealand Australia deployed Deputy Scheduling as its Workforce Scheduling application to manage frontline rostering for its Melbourne, Vic operations across an organization of roughly 200 employees. Deputy Scheduling was positioned to centralize shift assignment and roster maintenance for customer-facing teams, with year one adoption led by team leaders responsible for training and operational coordination.
Configuration work emphasized roster templates and role-based shift assignments, with rules to enforce budget-aware rostering and manager approval workflows. Deputy Scheduling supported operational responsibilities described by team leads, including creating and adjusting rosters, coordinating training schedules, and handling shift sign-off and handovers to align staff coverage with peak Business class and Elite passenger service requirements.
Operational scope extended across customer service and rostering functions, with team leaders using Deputy Scheduling to place orders and approve invoices tied to shift operations, and to respond to client needs through schedule adjustments. The implementation narrative indicates integration of scheduling with day-to-day workforce management, time allocation, and manager approvals without named third party system connections specified in source materials.
Governance centered on team leader ownership of roster accuracy, training alignment, and budget compliance, with Deputy Scheduling used as the single point for shift publication and approval. This approach embedded role-based access for roster managers and created structured approval workflows for rostering and operational task allocation, using Deputy Scheduling to operationalize scheduling and workforce coordination.
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Air New Zealand Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2019 | 2019 |
In 2019, Air New Zealand Australia deployed Acoustic Analytics (formerly IBM Tealeaf) on its public website. The implementation is classified under Customer Analytics and focuses on capturing web customer experience signals from the airline's Australian digital channel.
The deployment configured core Acoustic Analytics capabilities including session replay, DOM level capture for page context, behavioral event capture, conversion funnel analysis, form analytics, and visitor segmentation. Acoustic Analytics (formerly IBM Tealeaf) was instrumented to reconstruct user journeys and surface behavioral patterns for troubleshooting and experience analysis.
Architecturally the solution was implemented through site instrumentation using the Acoustic capture library embedded in web pages to enable client side interaction capture and high fidelity session replay. Governance controls applied during implementation included sampling rules to manage data volume, masking of sensitive fields to protect customer data, and access controls to restrict session visibility to authorized teams.
Operational scope for the Customer Analytics deployment centers on the Air New Zealand Australia website and supports digital product, e commerce, and customer support workflows, delivering recorded sessions and behavioral reports for conversion analysis and issue reproduction. Access to session reconstructions and behavioral datasets is scoped to internal digital teams in Australia to support incident investigation and experience design.
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2010 | 2010 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Air New Zealand Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Air New Zealand Australia deployed Amazon EC2 to host compute for its public website. The use of Amazon EC2 positions the company within Application Hosting and Computing Services for web application and site delivery workloads.
The implementation leverages Amazon EC2 virtual compute instances configured for web workloads, with machine image management and instance sizing aligned to traffic and availability needs. Functional capabilities implemented include instance provisioning, operating system and application image control, and automated capacity patterns typical of cloud compute platforms. The deployment uses platform controls for instance lifecycle and configuration management to operationalize web hosting.
Operational scope is focused on the Air New Zealand Australia public website, making Amazon EC2 the primary compute layer for web operations and digital customer touchpoints. Governance emphasizes cloud instance configuration standards, capacity planning and operational runbooks for web hosting consistent with Application Hosting and Computing Services.
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Air New Zealand Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Positions | CXO | HR | |
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Finance Manager - Australia | Manager | Finance | |
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Airport Operations Manager | Manager | Operations | |
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Apps Being Evaluated by Air New Zealand Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Air New Zealand Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Air New Zealand Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Air New Zealand Australia Technographics
Air New Zealand Australia is a Transportation organization based in Australia,
with around 200 employees and annual revenues of $48.0 million.
Air New Zealand Australia operates a diverse technology stack with applications such as
Deputy Scheduling, Acoustic Analytics (formerly IBM Tealeaf) and Amazon EC2,
covering areas like Workforce Scheduling, Customer Analytics and Application Hosting and Computing Services.
Air New Zealand Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deputy, Acoustic and Amazon Web Services (AWS).
Air New Zealand Australia recently adopted applications including
Medallia Cooladata in 2021, Adobe Experience Cloud in 2021 and Medallia Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air New Zealand Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air New Zealand Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air New Zealand Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.