Sydney, 2000, NSW,
Australia
Air New Zealand Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Air New Zealand Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Air New Zealand Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air New Zealand Australia has purchased the following applications: Deputy Scheduling for Workforce Scheduling in 2018, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2019, Amazon EC2 for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air New Zealand Australia is running and its propensity to invest more and deepen its relationship with Deputy , Acoustic , Medallia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air New Zealand Australia revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air New Zealand Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deputy | Legacy | Deputy Scheduling | Workforce Scheduling | HCM | n/a | 2018 | 2018 |
In 2018 Air New Zealand Australia deployed Deputy Scheduling as its Workforce Scheduling application to manage frontline rostering for its Melbourne, Vic operations across an organization of roughly 200 employees. Deputy Scheduling was positioned to centralize shift assignment and roster maintenance for customer-facing teams, with year one adoption led by team leaders responsible for training and operational coordination.
Configuration work emphasized roster templates and role-based shift assignments, with rules to enforce budget-aware rostering and manager approval workflows. Deputy Scheduling supported operational responsibilities described by team leads, including creating and adjusting rosters, coordinating training schedules, and handling shift sign-off and handovers to align staff coverage with peak Business class and Elite passenger service requirements.
Operational scope extended across customer service and rostering functions, with team leaders using Deputy Scheduling to place orders and approve invoices tied to shift operations, and to respond to client needs through schedule adjustments. The implementation narrative indicates integration of scheduling with day-to-day workforce management, time allocation, and manager approvals without named third party system connections specified in source materials.
Governance centered on team leader ownership of roster accuracy, training alignment, and budget compliance, with Deputy Scheduling used as the single point for shift publication and approval. This approach embedded role-based access for roster managers and created structured approval workflows for rostering and operational task allocation, using Deputy Scheduling to operationalize scheduling and workforce coordination.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2019 | 2019 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2010 | 2010 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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