Hamburg, 22335,
Germany
Airsys - Airport Business Information Systems Technographics
Airsys - Airport Business Information Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airsys - Airport Business Information Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 48 Airsys - Airport Business Information Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airsys - Airport Business Information Systems has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Adobe Commerce (ex Magento) for eCommerce in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airsys - Airport Business Information Systems is running and its propensity to invest more and deepen its relationship with Tawk.to , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airsys - Airport Business Information Systems revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airsys - Airport Business Information Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airsys - Airport Business Information Systems Tech Stack and Enterprise Applications
Airsys - Airport Business Information Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Airsys - Airport Business Information Systems deployed Tawk.to on its public website to introduce a web-based conversational interface. The deployment leverages the Chatbots and Conversational AI category to provide real-time visitor engagement and automated messaging for customer-facing inquiries.
The implementation of Tawk.to centers on a web-embedded live chat widget, configured canned responses and automated greetings, session transcripts for auditability, and agent handover workflows to human operators. Configuration focused on lightweight, support-oriented capabilities typical for a professional services firm of this size, with chat transcript retention and basic visitor activity monitoring enabled to support operational use.
Architecturally the chat widget is embedded in the company website which is hosted using Microsoft Azure Cloud Services, linking browser sessions to the Tawk.to cloud service and backoffice agent consoles. The integration surface therefore includes the website delivery layer on Microsoft Azure Cloud Services and the Tawk.to administration interface used by internal staff to manage conversations and historical logs.
Operationally the rollout targeted customer support and client engagement workflows, with governance implemented through documented chat handling procedures and assigned ownership within the support function. The deployment emphasized operational readiness for continuous web-based customer interaction, with controls for transcript storage and agent access configured during the initial 2018 rollout.
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Airsys - Airport Business Information Systems eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2019 | 2019 |
In 2019, Airsys, Airport Business Information Systems deployed Adobe Commerce (ex Magento) as its primary eCommerce platform for its Germany based customer website. Adobe Commerce (ex Magento) was implemented as the core commerce engine to provide storefront and transactional capabilities within the company website, aligning the application directly to the eCommerce function.
The implementation focused on catalog management, product information and pricing, shopping cart and checkout workflows, order management and storefront content management, using Adobe Commerce (ex Magento) extensibility to model aviation specific catalog structures. Configuration emphasized modular commerce components, standard order processing workflows and role based administrative access for marketing and operations teams.
The public website integrates Microsoft 365 for site level collaboration and email workflows, linking Adobe Commerce (ex Magento) storefront activities with corporate communications and content publishing. Operational governance centered on commercial and operations functions within the Germany office, with release and content processes organized around marketing driven content updates and operations managed order handling.
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IT Decision Makers and Key Stakeholders at Airsys - Airport Business Information Systems
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Apps Being Evaluated by Airsys - Airport Business Information Systems Executives
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