AI Buyer Insights:

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

Airtel Australia
Location
217, 520 Collins Street,
Melbourne, 3000, VIC,
Australia
Website
https://www.airtel.net.au/
Phone
64 1800 247-835
Artw industry
Communications
Employee
Revenue

Airtel Australia Technographics

Airtel Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Airtel Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Airtel Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Airtel Australia has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2017, Prime BPM for Process Mining in 2011, WooCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Airtel Australia is running and its propensity to invest more and deepen its relationship with Tawk.to , Prime BPM , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Airtel Australia revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airtel Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Airtel Australia Tech Stack and Enterprise Applications

Airtel Australia AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, Airtel Australia implemented Tawk.to on its public website. Airtel Australia implemented Tawk.to, a Chatbots and Conversational AI application, to provide real-time website chat for customer service and digital engagement on airtel.net.au. The deployment surfaces a site embedded chat widget that enables live messaging and visitor engagement for incoming customer inquiries. Configuration aligns with typical Chatbots and Conversational AI functionality, including real-time messaging, visitor monitoring, conversational workflows and persistent chat transcripts to support customer interactions. Operational scope is the public website and the customer support function within Australia, reflecting a lightweight, centrally managed configuration suitable for a small organisation of 25 employees. Governance and day to day maintenance are expected to be handled by the support and digital operations team, focusing on chat availability, message routing and transcript retention policies.
Airtel Australia Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Prime BPM Legacy Prime BPM Process Mining Analytics and BI n/a 2011 2011
In 2011, Airtel Australia implemented Prime BPM in a Process Mining deployment to instrument operational workflows across its communications business. The implementation centralized event capture from customer support, billing, and service provisioning systems to create end to end traceability for process discovery and analysis. Prime BPM was configured to deliver core Process Mining capabilities, including process discovery, conformance checking, and performance analysis, aligned to operations and service delivery functions. Governance and process controls were instituted by assigning process owners and standardizing event logging, enabling repeatable analysis cycles and clearer operational accountability for Airtel Australia.
Airtel Australia eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy WooCommerce eCommerce eCommerce n/a 2021 2021
In 2021, Airtel Australia implemented WooCommerce on their public website, deploying Automattic's WooCommerce to provide online sales capabilities. The deployment places WooCommerce within the site's WordPress framework and classifies the project under the eCommerce category to support customer-facing catalog presentation and transactional workflows. The implementation configures core WooCommerce functional modules including product catalog management, cart and checkout workflows, order management, and shipping and tax setup, using the plugin architecture to enable extensibility for payment and logistics connectors. Operational ownership is concentrated within Airtel Australia's web administration and commercial teams in Australia, with governance focused on content management processes, catalog updates, and transactional workflow controls executed through the site.
Airtel Australia IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2019 2019
Airtel Australia CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Web Gateways (SWG) CyberSecurity 2019 2019

IT Decision Makers and Key Stakeholders at Airtel Australia

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Airtel Australia Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Airtel Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Airtel Australia digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Airtel Australia Technographics
Airtel Australia is a Communications organization based in Australia, with around 25 employees and annual revenues of $3.0 million.
Airtel Australia operates a diverse technology stack with applications such as Tawk.to, Prime BPM and WooCommerce, covering areas like Chatbots and Conversational AI, Process Mining and eCommerce.
Airtel Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to, Prime BPM and Automattic.
Airtel Australia recently adopted applications including WooCommerce in 2021, Microsoft Azure Cloud Services in 2019 and Amazon EC2 in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Airtel Australia’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Airtel Australia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Airtel Australia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.