Rockland, 2370, MA,
United States
Airxchange Technographics
Airxchange Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airxchange and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 89 Airxchange employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airxchange has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017, Intuit Mailchimp for Marketing Automation in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airxchange is running and its propensity to invest more and deepen its relationship with Tidio , Microsoft , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airxchange revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airxchange intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airxchange Tech Stack and Enterprise Applications
Airxchange AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Airxchange implemented Tidio Live Chat as a customer-facing chat solution. Tidio Live Chat is deployed as a browser-embedded widget that connects to the vendor cloud, delivering live agent messaging and conversational automation within the Chatbots and Conversational AI category. The implementation emphasizes live chat, automated chatbot responses, trigger-based messaging and on-site lead capture, aligning the application with customer support and online sales workflows on the corporate website.
Configuration and administration are handled through Tidio's SaaS console, with site-level widget settings, canned response libraries and routing rules to direct inbound conversations to support or sales roles. Operational governance focuses on chat handling procedures, escalation paths and message template management, while session transcripts and basic engagement analytics provide visibility into web interactions. Airxchange Tidio Live Chat Chatbots and Conversational AI supports customer support and sales functions and is managed as a site-embedded conversational layer.
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Airxchange Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Airxchange implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is listed on the Airxchange website and provides core collaboration capabilities such as corporate email, synchronous chat, cloud file storage, and document co-authoring to support day to day business communication.
Deployment follows a cloud hosted Microsoft 365 tenant model scaled to an 89 person manufacturing organization, delivering the Microsoft 365 application set and Office productivity tooling to engineering, operations, sales, and administrative functions across the United States. Identity and access control rely on Microsoft identity services for tenant level user provisioning and single sign on, while SharePoint and OneDrive centralize content and Teams supports real time collaboration. Governance covers tenant policies for document sharing, retention, and email to align collaboration controls with operational processes and compliance needs.
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Airxchange CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2021 | 2021 |
In 2021, Airxchange deployed Intuit Mailchimp as its Marketing Automation application to support website-driven subscriber capture and email engagement. The implementation is web-embedded on https://www.airxchange.com, using embedded signup forms and client-side Mailchimp scripts to route subscribers into hosted audience lists and campaign workflows. Intuit Mailchimp was configured to provide core Marketing Automation capabilities including campaign management, audience and list management, template-based email sends, and automated nurture workflows.
The deployment scope centers on the marketing function and the corporate website as the primary touchpoint, enabling marketing-led list growth and audience segmentation for product and content communications. Integrations are limited to direct website embed and Mailchimp hosted infrastructure, with tracking embedded on site pages to support campaign attribution and subscriber opt-in capture. Governance emphasis includes form-level consent capture, centralized campaign scheduling, and list hygiene processes to align web capture flows with the Marketing Automation application.
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Airxchange PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Airxchange IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Airxchange
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Airxchange Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||