AKEL Trading& Industry
33491, Akel Trading and Industrial Company Limited Building, Saudi Arabia, Riyadh New Industrial Area, Al Kharj Old Road,
Riyadh, 11448,
Saudi Arabia
Riyadh, 11448,
Saudi Arabia
966 11 499 4433
Utilities
AKEL Trading& Industry Technographics
AKEL Trading& Industry Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AKEL Trading& Industry and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 99 AKEL Trading& Industry employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AKEL Trading& Industry has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2015, Tawk.to for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AKEL Trading& Industry is running and its propensity to invest more and deepen its relationship with Microsoft , Tawk.to , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AKEL Trading& Industry revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AKEL Trading& Industry intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AKEL Trading& Industry Tech Stack and Enterprise Applications
AKEL Trading& Industry ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, AKEL Trading& Industry implemented Microsoft Dynamics GP as its ERP Financial system. The deployment targeted the Riyadh office and connected branch stock operations, aligning core transactional processes across finance, inventory and purchasing functions.
Microsoft Dynamics GP was configured with a strong focus on the Inventory Module and transactional stock workflows, including generation of company stock reports, creation of stock transfer and receiving transfer documents, and tracking of dead stock, damaged stock and reservation stock. The system was also used to maintain staff overall and overtime records, to generate driver diesel, food and overall expense documents, and to produce local purchase requests for office and branch needs.
Operational governance emphasized weekly reporting to managers, centralized handling of branch queries with escalation to the appropriate functional owners, and document-driven workflows for transfers and purchases. Microsoft Dynamics GP served as the core ERP Financial application for AKEL Trading& Industry, consolidating inventory control and financial recordkeeping to support finance, inventory and operations business functions.
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AKEL Trading& Industry AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, AKEL Trading& Industry deployed Tawk.to to add conversational engagement capability to its public website. Tawk.to was embedded on https://www.akel.com.sa/ as a web chat widget and provides standard Chatbots and Conversational AI functionality to capture visitor inquiries and route them to agents. The implementation explicitly positions Tawk.to to support customer service and sales inquiry workflows and aligns the application with front line web engagement for the Utilities firm.
Architecturally the implementation reflects a vendor hosted SaaS widget model, with Tawk.to managing the messaging infrastructure while AKEL controls agent accounts and widget configuration through a centralized admin console. Functional modules apparent in the deployment include the on site chat widget, agent inbox and routing, and common chat automation and canned response capabilities consistent with Chatbots and Conversational AI platforms. Operational coverage is limited to the public website and the business functions of customer service and lead capture, with governance centered on centralized configuration and role based agent access to manage conversations.
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AKEL Trading& Industry Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 AKEL Trading& Industry deployed Microsoft 365 as its Collaboration platform. The company website indicates active use of Microsoft 365 for productivity and external presence, confirming a cloud-hosted tenant model for core collaboration services.
The deployment centers on Microsoft 365 capabilities commonly used for Collaboration, including Exchange Online for corporate email, Microsoft Teams for real-time communication and meetings, SharePoint for intranet and document libraries, and Office applications for desktop and web-based productivity. Configuration work focuses on tenant-level administration, user provisioning, mailbox and Teams configuration, and document permissioning to support shared workspaces and version-controlled content.
Operational coverage targets organization-wide office productivity and corporate communications workflows, enabling document collaboration and knowledge management across administrative and operational staff. Governance is structured around tenant administration and role-based access controls, with policy and permission configuration applied to mail, files, and Teams spaces to align collaboration practices with corporate requirements.
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AKEL Trading& Industry CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Marketing Automation | CRM |
|
2020 | 2020 |
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AKEL Trading& Industry IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at AKEL Trading& Industry
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by AKEL Trading& Industry Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AKEL Trading& Industry IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AKEL Trading& Industry digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD AKEL Trading& Industry Technographics
AKEL Trading& Industry is a Utilities organization based in Saudi Arabia,
with around 99 employees and annual revenues of $27.0 million.
AKEL Trading& Industry operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Tawk.to and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
AKEL Trading& Industry has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Tawk.to.
AKEL Trading& Industry recently adopted applications including
Microsoft 365 in 2021, Intuit Mailchimp in 2020 and Tawk.to in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AKEL Trading& Industry’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AKEL Trading& Industry’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AKEL Trading& Industry technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.