Al Rajhi Bank
8467 King Fahd Road - Al Muruj District Unit No 1,
Riyadh, 12263-2743,
Saudi Arabia
Riyadh, 12263-2743,
Saudi Arabia
966 9 2000 3344
Banking and Financial Services
Al Rajhi Bank Technographics
Al Rajhi Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Al Rajhi Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23437 Al Rajhi Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Al Rajhi Bank has purchased the following applications: Temenos T24 for Core Banking in 2019, ServiceNow AI Platform for Generative AI Platforms in 2025, Ripple Blockchain for Blockchain Platform in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Al Rajhi Bank is running and its propensity to invest more and deepen its relationship with Temenos , ServiceNow , Ripple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Al Rajhi Bank revenues, which have grown to $8.51 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Al Rajhi Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Al Rajhi Bank Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Al Rajhi Bank implemented Temenos T24 as the central platform in a Core Banking modernization program. The initiative was announced as part of a broader effort to power the bank's digital transformation and to enhance Islamic lending and financing product capabilities across its operations in Saudi Arabia.
The Temenos T24 deployment included core banking capabilities common to the Core Banking category, configured to support deposit accounts, core ledger processing, customer account management, and a product library for Islamic finance offerings. The program also incorporated Temenos Infinity for digital channels and the Temenos Loan Origination product to automate credit intake and underwriting workflows alongside the Temenos T24 core.
Integration scope emphasized orchestration between the Temenos T24 core, digital front end via Temenos Infinity, and loan lifecycle processes through the Temenos Loan Origination product, enabling end to end retail and corporate lending workflows and product configuration for Sharia compliant financing. Implementation design focused on centralized core processing with modular digital and origination components, reflecting typical Core Banking architecture patterns for scalability and product agility.
Governance and rollout were driven from executive sponsorship, formalized at a signing ceremony in Riyadh on February 26 attended by senior leaders including Waleed Al Mogbel, Deputy CEO at Al Rajhi, Colin Jarrett Head of Global Development at Temenos and Jean Paul Mergeai Managing Director Middle East and Africa at Temenos. The program targeted bank product teams and channel owners responsible for Islamic lending and financing, with implementation staged to align core processing, digital channels and loan origination capabilities without reference to specific prior system details.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow AI Platform | Generative AI Platforms | AI Development | Ejada Systems Company | 2025 | 2025 |
In 2025, Al Rajhi Bank signed a multi-year agreement to deploy the ServiceNow AI Platform, a Generative AI Platforms solution, across its operations in Saudi Arabia. The agreement engages ServiceNow and Ejada Systems Company to unify and automate workflows across HR, IT and Financial Services, establishing a single intelligent platform layer intended to advance service delivery and real-time decision making across the bank's nationwide footprint.
The implementation centers on ServiceNow AI Platform capabilities including IT service management, AIOps, business operations orchestration and operational resilience, combined with automation and intelligent workflow instrumentation. Configuration work is focused on embedding AI-driven workflows to accelerate incident resolution, automate routine service tasks and standardize processes that underpin employee and customer experience across service domains.
Ejada Systems Company will act as the consulting and implementation partner, working closely with ServiceNow to deploy and manage the platform across the bank's operational topology, which includes more than 515 branches, a national ATM and POS network and remittance centers. The deployment is scoped as a bankwide, multi-year rollout that consolidates service layers and operational controls into a unified platform, aligning platform governance with the bank's enterprise operations and regional regulatory expectations.
Governance and operationalization will emphasize centralized workflow orchestration, AI model stewardship and cross-functional process standardization to embed intelligent decision support into HR, IT and Financial Services operations. The initiative is described as one of the region's largest digital agreements, intended to reduce manual work, accelerate response times and unlock greater operational agility while supporting Saudi Arabia's wider digital objectives.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ripple | Legacy | Ripple Blockchain | Blockchain Platform | Blockchain | n/a | 2017 | 2017 |
In 2017 Al Rajhi Bank completed a secure cross-border money transfer using Ripple Blockchain, marking the first recorded use of Ripple Blockchain in Saudi Arabia. Al Rajhi Bank implemented Ripple Blockchain as a Blockchain Platform to support cross-border remittance and settlement between its Head Offices in Riyadh and Jordan, signaling a pilot-scale production use for international transfers.
The implementation focused on payment settlement and reconciliation capabilities native to Ripple Blockchain, instrumenting immutable ledger records and automated settlement workflows to shorten end-to-end transfer flows. Configuration emphasized cross-border payment rails and intra-day liquidity orchestration, with process automation applied to reconciliation and settlement handoffs to reduce manual reconciliation steps.
Operational coverage for the deployment included intra-group transfers between Riyadh and Jordan and was positioned to extend to the bank’s retail and corporate remittance flows, leveraging the bank’s network of over 200 remittance centres across the Kingdom. Al Rajhi Bank worked closely with the Saudi Arabian Monetary Agency to explore wider availability of the solution to retail and corporate customers, indicating a coordination layer between the bank and the regulator.
Governance for the initiative was led from the executive level, with CEO and COO endorsements used to validate the pilot and guide rollout decisions, and process owners reworking settlement and reconciliation procedures to align with distributed ledger records. The project reframed operational ownership for intraday liquidity management and settlement predictability, embedding blockchain recordkeeping into existing treasury and payments workflows.
Outcomes stated by the bank included reduced delivery times, lower cost and enhanced accuracy for cross-border transfers, along with expectations of reduced processing costs and improved predictability and efficiency of intra-day liquidity management. The Ripple Blockchain implementation served as a proof point in Al Rajhi Bank’s broader digitization of customer banking experiences.
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Blockchain Platform | Blockchain |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2024 | 2024 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Servers, Storage and Networking | IaaS |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at Al Rajhi Bank
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Apps Being Evaluated by Al Rajhi Bank Executives
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FAQ - APPS RUN THE WORLD Al Rajhi Bank Technographics
Al Rajhi Bank is a Banking and Financial Services organization based in Saudi Arabia,
with around 23437 employees and annual revenues of $8.51 billion.
Al Rajhi Bank operates a diverse technology stack with applications such as
Temenos T24, ServiceNow AI Platform and Ripple Blockchain,
covering areas like Core Banking, Generative AI Platforms and Blockchain Platform.
Al Rajhi Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, ServiceNow and Ripple.
Al Rajhi Bank recently adopted applications including
ServiceNow AI Platform in 2025, Ethereum Platform in 2025 and ServiceNow ITSM in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Al Rajhi Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Al Rajhi Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Al Rajhi Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.