Alabama Credit Union
220 Paul W Bryant Dr E,
Tuscaloosa, 35401, AL,
United States
Tuscaloosa, 35401, AL,
United States
1 205-348-5944
Banking and Financial Services
Alabama Credit Union Technographics
Alabama Credit Union Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alabama Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Alabama Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alabama Credit Union has purchased the following applications: Fiserv First Data Credit Card Processing and Payment Solution for Payment Processing in 2023, AppWorx Workload Automation for Business Process Management in 2023, Glia AI Management for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alabama Credit Union is running and its propensity to invest more and deepen its relationship with Fiserv , Jack Henry & Associates , Broadcom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alabama Credit Union revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alabama Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alabama Credit Union Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv First Data Credit Card Processing and Payment Solution | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 |
In 2023, Alabama Credit Union implemented Fiserv First Data Credit Card Processing and Payment Solution on its public website, formalizing online credit card acceptance under a Payment Processing platform. The deployment targets member-facing payment flows and site checkout workflows, aligning the Fiserv First Data Credit Card Processing and Payment Solution with the credit card authorization lifecycle used on the institution's web channel.
The implementation configures standard Payment Processing modules including payment gateway services, card authorization and settlement workflows, tokenization for card-on-file use cases, and basic fraud screening capabilities commonly provided within the category. Configuration work emphasized hosted gateway endpoints and client-side token exchange patterns to reduce PCI scope and centralize transaction capture through the payment engine.
Operational coverage centers on the website checkout and member portal payment touchpoints, with the solution integrated into front-end checkout workflows and back-office payment operations for reconciliation and posting. Business functions affected include payments operations, finance reconciliation, and member services, with the solution acting as the primary card acceptance layer for online channels.
Governance work encompassed merchant account configuration, payment acceptance policies, and configuration controls for authorization rules and settlement timing. Rollout was focused on the web channel, with configuration and testing to validate authorization flows and tokenization behavior prior to continuous operation on the public site.
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2023 | 2023 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Alabama Credit Union deployed AppWorx Workload Automation as a Business Process Management solution to centralize and standardize batch scheduling and orchestration across its back office. The implementation targeted core batch and back-office processing workflows that support systems security, database administration, and wide area communications functions managed by the internal IT analyst team.
AppWorx Workload Automation was configured to provide centralized job scheduling, workflow orchestration, event driven triggers, dependency management, calendar based scheduling, and monitoring with SLA alerting. The deployment emphasized production and test release workflows, automated job chains for routine processing windows, and operational logging to support troubleshooting and change validation activities.
The implementation integrated with the existing HP UNIX computer environment and FiServ Spectrum back-office components, and interfaced with utilities and tooling cited in local IT requirements, including UC4, Query3k, AskPlus, SuprTool, PowerBroker, and FiservReleaxe/VUP. Operational coverage extended across back-office operations and the teams responsible for end user automation, systems security, and database operations, aligning the AppWorx Workload Automation instance with established platform maintenance and patching processes.
Governance for the rollout was organized around coordinated testing of new releases and upgrades, formal decision processes for accepting enhancements found in releases, and documented runbooks for change control and on call responsibilities. The implementation supported the IT Analyst role expectations for maintaining patch levels, ensuring continuous operation of critical back-office systems, and enabling structured testing and cutover of automated workflows.
|
|
|
|
|
Credit Union Management | ERP Services and Operations |
|
2023 | 2023 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2023 | 2023 |
|
|
|
|
|
Loan Management | ERP Services and Operations |
|
2023 | 2023 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Alabama Credit Union implemented Glia AI Management on its public website. The deployment is presented as a Chatbots and Conversational AI solution to support online customer service and digital channel engagement for retail banking visitors.
Glia AI Management was configured to deliver a web-embedded chat interface, automated triage and routing workflows, and an administrative console for conversation management and policy controls. The implementation emphasizes conversational workflow configuration, AI-assisted response orchestration, and content versioning typical of Chatbots and Conversational AI platforms.
Operational ownership is concentrated in digital channels and customer service functions, which use the Glia AI Management console to manage conversation policies, update canned responses, and monitor live interactions. Governance is exercised through centralized administration and role based access controls in the management console, aligning chat handling with contact center and online support processes.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Event Management | Collaboration |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Management Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Data Management Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Data Management Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Automation | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Automation | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Automation | CRM |
|
2023 | 2023 |
|
|
|
|
|
Tag Management | CRM |
|
2023 | 2023 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2023 | 2023 |
|
IT Decision Makers and Key Stakeholders at Alabama Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alabama Credit Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Alabama Credit Union Technographics
Alabama Credit Union is a Banking and Financial Services organization based in United States,
with around 260 employees and annual revenues of $50.0 million.
Alabama Credit Union operates a diverse technology stack with applications such as
Fiserv First Data Credit Card Processing and Payment Solution, AppWorx Workload Automation and Glia AI Management,
covering areas like Payment Processing, Business Process Management and Chatbots and Conversational AI.
Alabama Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Broadcom and Glia Technologies.
Alabama Credit Union recently adopted applications including
Fiserv First Data Credit Card Processing and Payment Solution in 2023, Jack Henry Ensenta in 2023 and AppWorx Workload Automation in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alabama Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alabama Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alabama Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.