Sao Paulo, 04551-080,
Brazil
Alares Internet Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alares Internet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2700 Alares Internet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alares Internet has purchased the following applications: Hi Platform Chat for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2022, TOTVS Tail Target for Data Management Platform in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alares Internet is running and its propensity to invest more and deepen its relationship with Hi Platform , Microsoft , TOTVS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alares Internet revenues, which have grown to $670.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alares Internet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hi Platform | Legacy | Hi Platform Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Alares Internet deployed Hi Platform Chat on its public website. The Hi Platform Chat implementation is categorized as Chatbots and Conversational AI and is used to deliver web-based customer engagement and first-line customer service for Alares Internet customers in Brazil. The deployment is implemented as an embedded web chat widget that presents conversational interfaces and automated FAQ responses through the site front-end.
Configuration focused on building conversational flows, intent recognition rules, and content management inside the Hi Platform Chat console, enabling scripted self-service, guided troubleshooting, and defined fallback to human agents. The scope of the rollout is the corporate website channel and it primarily impacts customer service and web engagement functions, with conversational content and versioning managed centrally by the customer care organization. Operational governance emphasizes centralized content control and staged updates to conversational scripts within Hi Platform Chat to maintain consistent customer interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TOTVS | Legacy | TOTVS Tail Target | Data Management Platform | CRM | n/a | 2023 | 2023 |
In 2023, Alares Internet deployed TOTVS Tail Target on their website. The deployment positions TOTVS Tail Target as a Data Management Platform for Alares Internet, supporting website audience collection and customer data orchestration for communications and digital marketing functions. Alares Internet is a Brazil based communications company with approximately 2700 employees and reported revenue of 670000000.
Configuration concentrated on client side and tag based data collection, event schema mapping, audience segmentation, and rule based activation. The TOTVS Tail Target application was configured to centralize cookie and event ingestion, manage persistent identifiers, and assemble deterministic and probabilistic audience segments for targeting and measurement. Implementation included segmentation logic, audience export templates, and persistent segment storage to feed campaign orchestration.
Integrations were focused on website front end instrumentation and API exports to downstream marketing and analytics systems. Data flow leveraged a site data layer and API end points to transmit audiences and event streams to advertising endpoints, analytics systems, and customer engagement tools. Operational coverage remained website centric but supported activation across digital channels through audience synchronization.
Governance established segmentation taxonomies, consent aware capture rules, and tag governance controls to manage changes and maintain event accuracy. Rollout was staged across site pages with quality assurance on event definitions and segmentation logic, and the primary business functions affected include digital marketing, analytics, and customer engagement. The implementation narrative clarifies Alares Internet TOTVS Tail Target Data Management Platform alignment to website level audience orchestration and marketing operations.
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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