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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

American Heritage Bank Tech Stack and Enterprise Applications

American Heritage Bank ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Jack Henry & Associates Legacy JHA SmartPay Payment Processing ERP n/a 2020 2020
In 2020, American Heritage Bank deployed JHA SmartPay for Payment Processing on its public website, establishing a customer-facing channel for online payment acceptance. The implementation centralized web payment capture and payment acceptance workflows for retail customers, positioning JHA SmartPay as the bank's Payment Processing solution for internet-facing transactions. JHA SmartPay was configured to deliver web-based payment capture and hosted payment interface functionality consistent with Payment Processing platforms. Configuration work included standard category-aligned capabilities such as tokenization to reduce PCI scope, card and ACH capture workflows, and payment reporting and reconciliation features. The solution is embedded on the bank website where customer-initiated transactions are processed through JHA SmartPay, supporting online account funding and bill payment entry points. Operational coverage focused on digital channels and customer-facing portals, with transactions flowing into the bank's payments operations for downstream settlement and bookkeeping processes. Governance and process changes centered on payments operations and digital channels, introducing new workflows for payment acceptance, exception handling, and reconciliation. American Heritage Bank JHA SmartPay Payment Processing supports online payments and customer payment workflows while consolidating web payment handling under a single payment processing interface.
American Heritage Bank ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Jack Henry & Associates Legacy Jack Henry Banking SilverLake Core Banking ERP Services and Operations n/a 2015 2015
In 2015, American Heritage Bank implemented Jack Henry Banking SilverLake as its Core Banking platform. The Jack Henry Banking SilverLake deployment served as the primary system for deposit account lifecycle processing and compliance-oriented workflows across retail branches and central operations. The implementation encompassed SilverLake Browser alongside operational platforms used day to day, including ARGO New Account Platform, AS400, ESI Management, Xperience and Synergy, with explicit use of the Synergy Capture Platform for scanning and retention of bank documents. Functional coverage emphasized account opening and maintenance, document imaging and retention, exception handling, and quality control reporting consistent with Core Banking operations. Operational workflows spanned branch personal bankers and central teams, with staff supporting inquiries and research within ARGO Productions and performing account maintenance tasks across SilverLake Browser and associated Jack Henry platforms. Document Review, Central File, Bookkeeping, Switchboard and the Trust department were explicitly involved in the operational scope, reflecting a cross-departmental use of Jack Henry Banking SilverLake and adjacent systems. Governance and process work included formal training programs for Personal Bankers, creation and updating of written policies and procedures, and a structured audit cadence for Quality Control reports required by federal regulations. The review scope named CIP Exceptions, Missing Account Documentation, Account Ownership Review, Rate Exceptions, Reg D Violations and Safe Deposit Box records, indicating that Jack Henry Banking SilverLake supported regulated compliance and exception monitoring workflows. Ongoing operational responsibilities tied to the implementation included frontline support to branch and departmental staff, troubleshooting and feedback loops for operational issues, backup coverage for supervisory functions in Bookkeeping and Document Review, and continued training to extend competency across SilverLake and related Jack Henry platforms.
Loan Management ERP Services and Operations 2022 2023
American Heritage Bank Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
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Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2022 2022
Collaboration Collaboration 2023 2023
American Heritage Bank Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2021 2021
American Heritage Bank IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2023 2023
Application Hosting and Computing Services IaaS 2021 2021
American Heritage Bank CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at American Heritage Bank

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by American Heritage Bank Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Heritage Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Heritage Bank digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD American Heritage Bank Technographics
American Heritage Bank is a Banking and Financial Services organization based in United States, with around 300 employees and annual revenues of $45.0 million.
American Heritage Bank operates a diverse technology stack with applications such as JHA SmartPay, Jack Henry Banking SilverLake and Cisco Webex Meetings, covering areas like Payment Processing, Core Banking and Audio Video and Web Conferencing.
American Heritage Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Jack Henry & Associates and Cisco Systems.
American Heritage Bank recently adopted applications including Microsoft 365 in 2023, Microsoft Azure Cloud Services in 2023 and Microsoft Entra ID (formerly Azure Active Directory) in 2023, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Heritage Bank’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates American Heritage Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Heritage Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.