American Lung Association
55 W Wacker Dr STE 1150,
Chicago, 60601, IL,
United States
Chicago, 60601, IL,
United States
1 312-781-1100
Non Profit
American Lung Association Technographics
American Lung Association Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Lung Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 American Lung Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Lung Association has purchased the following applications: Quadient Neopost IS-5000 for Mailing System in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, ON24 Digital Experience Platform for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Lung Association is running and its propensity to invest more and deepen its relationship with Quadient , Salesforce , ON24 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Lung Association revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Lung Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Lung Association Tech Stack and Enterprise Applications
American Lung Association ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost IS-5000 | Mailing System | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, American Lung Association deployed Quadient Neopost IS-5000 as its primary Mailing System to standardize production mail handling and postage metering. The implementation targeted mailroom centralization for fundraising, donor communications, and administrative correspondence across its United States operations, aligning the application with organizational mailing workflows and postage accounting requirements.
Quadient Neopost IS-5000 was configured to manage core mailing system capabilities including postage metering, automated sorting and presort logic, batch printing of envelopes and flats, meter accounting, and operational reporting. Operational configuration emphasized operator workflows for batch job setup, class of mail selection, and manifest generation, and staff demonstrated familiarity with Neopost meter machine operation and complementary Konica Minolta finishing equipment to support end to end mail production.
Governance for the Mailing System focused on centralized meter reconciliation, mail class approval workflows, and operator training to ensure regulatory compliance and accurate postage allocation. The rollout included procedural updates for mailroom intake, job ticketing, and reporting, integrating the Quadient Neopost IS-5000 into existing communications and fundraising processes without named third party system integrations.
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American Lung Association AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, American Lung Association implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment is categorized under Chatbots and Conversational AI and was oriented toward real-time web chat to support visitor engagement and constituent support workflows.
The implementation used Salesforce Chat to provide a web chat widget, agent-facing chat console, automated routing and queuing, and scripted response templates consistent with Chatbots and Conversational AI capabilities. The configuration captured chat transcripts and interaction metadata to support follow up and case handling, and it provisioned agent presence and session handoff controls for live operator intervention.
Operational scope covered web-based support and member or donor inquiries routed to the organization’s support teams, impacting customer service and constituent engagement functions. Governance focused on chat handling procedures and transcript retention for case workflows, with configuration decisions concentrated on routing rules, response scripts, and agent console setup within the Salesforce environment.
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American Lung Association Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ON24 | Legacy | ON24 Digital Experience Platform | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 American Lung Association implemented ON24 Digital Experience Platform as a web‑hosted engagement layer on its public website to support virtual events and digital audience interactions within its Collaboration tooling. The deployment was focused on embedding ON24 Digital Experience Platform directly into site pages to centralize live webcasts, webinars, and on‑demand content delivery for constituent engagement.
Configuration emphasized platform-native event staging, attendee registration and session scheduling, interactive engagement widgets such as Q and A and polling, and on‑demand content libraries consistent with Collaboration category capabilities. ON24 Digital Experience Platform was used to standardize event templates, manage content metadata, and surface analytics for event and content consumption.
Operational coverage extended across digital marketing, events, and program outreach teams, with the platform serving as the primary channel for virtual presentations and education initiatives. Governance practices were calibrated to manage event publishing workflows, role based content access, and a content lifecycle for recorded sessions and replay assets.
Rollout detail focused on site integration and content governance rather than cross‑platform reengineering, keeping the implementation scoped to web delivery and event operations. The narrative centers on American Lung Association, 2017, ON24 Digital Experience Platform, and the Collaboration application category as the structural foundation for virtual engagement.
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Collaboration | Collaboration |
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2017 | 2017 |
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American Lung Association Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Video Editing | Content Management |
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2018 | 2018 |
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American Lung Association CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Donor and Fundraising Management | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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American Lung Association IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at American Lung Association
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by American Lung Association Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Lung Association IT executives and key decision makers. This section highlights American Lung Association's latest recorded technology evaluations, including Tyler Munis ERP for Government ERP on 2024-10-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Lung Association digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-29 | American Lung Association | Evaluated | Tyler Technologies | Tyler Munis ERP | Government ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD American Lung Association Technographics
American Lung Association is a Non Profit organization based in United States,
with around 1000 employees and annual revenues of $150.0 million.
American Lung Association operates a diverse technology stack with applications such as
Quadient Neopost IS-5000, Salesforce Chat (formerly Salesforce Live Agent) and ON24 Digital Experience Platform,
covering areas like Mailing System, Chatbots and Conversational AI and Collaboration.
American Lung Association has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Quadient, Salesforce and ON24.
American Lung Association recently adopted applications including
Microsoft Azure Cloud Services in 2022, Amazon EC2 in 2021 and Salesforce Marketing Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Lung Association’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Lung Association’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Lung Association technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.