American Tower
116 Huntington Avenue 11th Floor,
Boston, 02116-5749, MA,
United States
Boston, 02116-5749, MA,
United States
1 617-375-7500
Communications
American Tower Technographics
American Tower Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Tower and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6391 American Tower employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Tower has purchased the following applications: FIS GETPAID for AR Automation in 2016, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2019, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Tower is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Tower revenues, which have grown to $10.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Tower intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Tower Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, American Tower implemented FIS GETPAID as its AR Automation solution to support corporate accounts receivable and collections activities. The deployment focused on centralizing collections workflows and standardizing documentation of billing and collection events within the finance organization.
FIS GETPAID was configured to deliver accounts receivable automation capabilities, including collections tracking, aging analysis, payment posting, and cash application workflows consistent with AR Automation practice. The implementation captured collection activity and structured contact attempts and promises to pay into an auditable collections record.
Operational recordkeeping combined FIS GETPAID with Microsoft Excel, with finance teams using v-lookups and pivot tables to maintain organized and accurate records documenting collection efforts. Excel workbooks served as supplemental reconciliation and reporting artifacts supporting weekly aging reviews and collections audit trails for the corporate collections and finance teams.
Governance emphasized standardized documentation and reconciliation between FIS GETPAID outputs and Excel-based reports to ensure consistent collection process execution. The environment maintained organized and accurate records documenting collection efforts with the use of Microsoft Excel and FIS GETPAID.
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019, American Tower implemented Oracle Cloud HCM Absence Management. American Tower implemented Oracle Cloud HCM Absence Management as its Absence and Leave Management solution to support Payroll and HR business functions.
The implementation focused on core absence tracking, leave request workflows, accrual and balance calculation capabilities, and compliance-oriented reporting consistent with Absence and Leave Management category practices. Oracle Cloud HCM Absence Management was configured to align absence policies with payroll rules and to feed standardized absence data into payroll processing and reporting pipelines.
Operational integration included orchestration with Oracle Time and Labor and connections to third party payroll vendors such as ADP and international payroll vendors, with reporting requirements and upgrade testing explicitly managed to maintain system integrity. The deployment covered payroll-adjacent operations supporting more than 2,000 employees across North America, Canada, Europe, and Asia, and was positioned to interface with HR Business Partners, Benefits, Compensation, Accounting, Tax, Internal Audit, and external vendors.
Governance emphasized policy administration, compliance with local, state, and federal regulations, and change control through upgrade testing and reporting validation. The Absence and Leave Management deployment was governed by payroll and HR subject matter experts who coordinated cross-functional workflows to ensure accurate, timely absence data for payroll processing and operational efficiency.
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Benefits Administration | HCM |
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2015 | 2015 |
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Compensation Management | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2022 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, American Tower implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform to coordinate tower maintenance and field operations. The deployment used Oracle Field Service Cloud as a cloud-native orchestration layer, centralizing scheduling and real-time ETA-based dispatch while providing mobile workforce management capabilities for technicians and dispatch centers.
Configuration focused on standard Field Service Management capabilities, including automated work order orchestration, dynamic scheduling and dispatch, ETA prediction, and mobile task execution for field technicians. The implementation established centralized dispatch governance and standardized work order lifecycles to support tower maintenance and network operations, and was structured to interface with back-office work order sources and mobile device endpoints to operationalize field workflows.
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Real Estate Property Management | ERP Services and Operations |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2013 | 2014 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2021 | 2021 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2017 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2010 | 2010 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2013 | 2014 |
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Procurement | Procurement |
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2013 | 2014 |
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Sourcing | Procurement |
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2013 | 2014 |
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Sourcing | Procurement |
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2013 | 2014 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2019 |
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Treasury Management | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2019 | 2019 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2011 | 2011 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at American Tower
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by American Tower Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Tower IT executives and key decision makers. This section highlights American Tower's latest recorded technology evaluations, including Epic Payer Platform for Core Admin Processing System on 2026-01-28 and UKG Pro Payroll (ex Ultipro Payroll) for Payroll on 2025-01-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Tower digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American Tower Technographics
American Tower is a Communications organization based in United States,
with around 6391 employees and annual revenues of $10.45 billion.
American Tower operates a diverse technology stack with applications such as
FIS GETPAID, Oracle Cloud HCM Absence Management and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like AR Automation, Absence and Leave Management and Field Service Management.
American Tower has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global and Oracle.
American Tower recently adopted applications including
6sense Account Engagement Platform in 2023, Oracle Cloud HCM Recruiting in 2022 and Fides Multibanking Suite in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Tower’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Tower’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Tower technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.