American Water
American Water Technographics
American Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 American Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Water has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, Benefitsolver for Benefits Administration in 2019, SAP Enterprise Asset Management for Enterprise Asset Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Water is running and its propensity to invest more and deepen its relationship with SAP , Stripe , PowerPlan or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Water revenues, which have grown to $4.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Water Tech Stack and Enterprise Applications
American Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2022 | 2023 |
In 2022 American Water implemented SAP S/4 HANA as its ERP Financial application, initiating an enterprise program to centralize and standardize finance and accounting workflows. The SAP S/4 HANA implementation targeted accounting, financial close and transactional finance functions across the organization and was managed through a structured IT program governance model.
Configuration and delivery work focused on SAP S/4 HANA core finance capabilities consistent with ERP Financial deployments, including implementation of general ledger controls, accounts payable processing, accounts receivable workflows and fixed asset accounting, together with configuration to support period end and close orchestration. The project emphasized functional requirements gathering and module configuration, with SAP S/4 HANA repeatedly referenced in design and testing artifacts to align configuration to business process requirements.
Operational execution covered cross functional requirements sessions with business and process owners, formal testing cycles led by testing teams, and a call management and issues resolution workflow to manage defects and change requests. Cutover preparation and go live readiness were centrally scheduled and coordinated, and the project used a project web app PPM tool to maintain project team resources, create tasks, assign resources, and allocate hours.
Governance blended waterfall and agile methodologies, with a senior information technology project manager accountable for defining project management methodologies, running work sessions, managing stakeholder reporting, tracking risks and driving the cutover calendar. The implementation narrative positions American Water SAP S/4 HANA ERP Financial program as a governed, cross functional initiative aligning IT delivery, business process owners and testing and operations teams to achieve enterprise finance standardization.
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Expense Management | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2020 | 2020 |
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Tax Management | ERP |
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2025 | 2025 |
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American Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Businessolver | Legacy | Benefitsolver | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, American Water implemented Benefitsolver from Businessolver to centralize Benefits Administration for its approximately 6,500 employees in the United States. The deployment positioned Benefitsolver as the primary system for managing employee benefits enrollment and administration alongside the companys existing HR and payroll stack.
Benefitsolver was configured to handle standard benefits administration workflows, including benefits enrollment, eligibility management, benefits billing and carrier file generation, and reporting. The implementation emphasized configuration of Benefitsolver modules to align with American Waters benefit plans and open enrollment cadence.
The Benefitsolver implementation integrated with SAP SuccessFactors HCM for master HR data and employee demographic synchronization, and with ADP for payroll deduction and disbursement feeds. Architecture and data flows were organized to keep eligibility and census data authoritative in SAP SuccessFactors HCM, while Benefitsolver served as the transactional benefits administration layer exchanging enrollment and deduction records with ADP.
Operational coverage included HR benefits administrators, payroll operations, and the companys employee population for self-service enrollment. Governance focused on synchronization rules, enrollment window orchestration, and operational handoffs between HR, benefits administration, and payroll teams to maintain consistent eligibility and deduction processing.
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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HR Compliance | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2011 | 2011 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2011 | 2011 |
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Workforce Scheduling | HCM |
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2011 | 2011 |
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American Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 American Water implemented SAP Enterprise Asset Management to centralize asset records and work management for district operations. SAP Enterprise Asset Management, in the Enterprise Asset Management category, was used to create and maintain Functional Locations, Equipment, and Maintenance Plans across production and distribution assets to support field maintenance and work order lifecycle management.
The implementation emphasized core EAM modules and configuration work including Functional Locations, Equipment master data, Maintenance Plans, task list notes, and work order creation and completion workflows. The project included updates to maintenance task lists, creation of fillable PDFs, and the use of MapCall as a district-level work management system, with Excel macros developed to reconcile and compare records between the two asset management systems.
Operational controls were enforced through a non-production SAP environment, with testing and approval gates required before artifacts were promoted to SAP production. GPS data capture projects were conducted in districts to improve spatial accuracy of asset records, and operational coverage included district teams such as Greenwood, Indiana, where training and hands-on support were delivered.
Governance and rollout focused on user training, documentation, and ongoing support, with training documents, videos, and direct assistance to districts for data clean-up of Functional Locations, Equipment, and Maintenance Plans. Day-to-day operational support included assisting districts with work order creation, completion, changes, and troubleshooting SAP-EAM system errors, as well as participation in special SAP-EAM projects to sustain accuracy and operational readiness.
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Field Service Management | ERP Services and Operations |
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2013 | 2013 |
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Field Service Management | ERP Services and Operations |
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2008 | 2008 |
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Mailing System | ERP Services and Operations |
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2013 | 2013 |
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American Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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American Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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American Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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American Water SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2013 | 2013 |
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American Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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American Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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American Water PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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American Water Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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American Water TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2008 | 2008 |
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Treasury Management | TRM |
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2013 | 2013 |
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American Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2017 | 2017 |
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Master Data Management | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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American Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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American Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at American Water
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by American Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Water IT executives and key decision makers. This section highlights American Water's latest recorded technology evaluations, including Trimble e-Builder for Project Portfolio Management on 2026-01-26, IBM Maximo for Enterprise Asset Management on 2025-07-30, and Esri Arcgis for Geographic Information System on 2025-03-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD American Water Technographics
American Water is a Utilities organization based in United States,
with around 6500 employees and annual revenues of $4.23 billion.
American Water operates a diverse technology stack with applications such as
SAP S/4 HANA, Benefitsolver and SAP Enterprise Asset Management,
covering areas like ERP Financial, Benefits Administration and Enterprise Asset Management.
American Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Businessolver.
American Water recently adopted applications including
PowerPlan Income Tax Suite in 2025, SAP S/4 HANA in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.