Philadelphia, 19103, PA,
United States
AmeriHealth Administrators Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AmeriHealth Administrators and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 AmeriHealth Administrators employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmeriHealth Administrators has purchased the following applications: Microsoft Power BI for Analytics and BI in 2016, DocuSign eSignature for Digital Signing in 2021, Zipari CX Platform for Customer Experience in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmeriHealth Administrators is running and its propensity to invest more and deepen its relationship with Microsoft , DocuSign , Zipari or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmeriHealth Administrators revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmeriHealth Administrators intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, AmeriHealth Administrators implemented Microsoft Power BI to establish centralized Analytics and BI capabilities, aligning reporting and visualization with an existing SQL Server 2012 platform. The implementation environment included SQL Server 2012, SSIS, SSRS, SSMS, .Net, WCF, and TFS, with Microsoft Power BI responsible for front end dashboards and self-service reports.
Data engineering work was executed primarily through SQL Server Integration Services, where teams migrated data from heterogeneous sources including DB2, Access, and Excel into centralized SQL Server databases. Engineers created SSIS packages using OLE DB providers to validate, extract, transform and load data, scheduled package execution, and installed packages on multiple SSIS servers to support operational ETL workflows.
Database and ETL design included applying normalization and de-normalization techniques, authoring stored procedures, user defined functions, views, triggers and common table expressions to shape datasets for reporting. Robust error handling was implemented inside SSIS packages to protect data quality prior to visualization, and SSMS and TFS were used for database management and change control.
Reporting work produced Power BI dashboards and MSRA reports, and involved migrating existing reports from Cogno's into SSRS as part of the reporting consolidation path. AmeriHealth Administrators Microsoft Power BI Analytics and BI business function was supported by server-level deployments, scheduled ETL orchestration, and governance through version control and packaged deployment across multiple servers.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 AmeriHealth Administrators implemented DocuSign eSignature on its public website as its Digital Signing solution. The deployment embeds DocuSign eSignature into web flows to provide electronic signature capture, authentication, routing and audit trail capabilities, using the application to execute documents online and manage signature lifecycle events.
AmeriHealth Administrators uses DocuSign eSignature to enable customer facing signature workflows on the website, aligning Electronic Signature and Digital Signing processes with existing web forms and document delivery pages. Governance for the implementation centers on centralized signature policy enforcement and audit logging for web executed documents, with the DocuSign eSignature instance serving as the primary digital signing layer for online customer interactions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zipari | Legacy | Zipari CX Platform | Customer Experience | CRM | n/a | 2010 | 2010 |
In 2010, AmeriHealth Administrators deployed the Zipari CX Platform on their website. AmeriHealth Administrators uses the Zipari CX Platform for Customer Experience to centralize member-facing digital interactions and support member engagement and customer service functions across web channels.
Configuration emphasizes Customer Experience capabilities such as experience orchestration, profile-driven personalization, and feedback capture to shape site interactions. The Zipari CX Platform was configured to surface tailored member messaging, manage enrollment touchpoints through the site, and capture experience data to inform service workflows.
The implementation is embedded in the company website to deliver self-service interactions and personalized communications to plan members, with operational coverage focused on member engagement and customer service teams. Administration and day-to-day operations are handled by digital experience and member services groups, aligning content and interaction controls with those business functions.
Governance changes established centralized controls for experience content, lifecycle management, and channel oversight across marketing and service operations, enabling consistent member journeys on the website. The deployment of Zipari CX Platform reinforces AmeriHealth Administrators Customer Experience capabilities for web-first member engagement.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Application Performance Management | ITSM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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