Amigo Loans
Walton House,
Bournemouth, BH2 6EZ,
United Kingdom
Bournemouth, BH2 6EZ,
United Kingdom
44 12 0262-9200
Banking and Financial Services
Amigo Loans Technographics
Amigo Loans Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amigo Loans and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Amigo Loans employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amigo Loans has purchased the following applications: ManyChat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amigo Loans is running and its propensity to invest more and deepen its relationship with ManyChat , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amigo Loans revenues, which have grown to $326.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amigo Loans intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amigo Loans Tech Stack and Enterprise Applications
Amigo Loans AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ManyChat | Legacy | ManyChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Amigo Loans deployed ManyChat on its public website. ManyChat operates as the company's Chatbots and Conversational AI channel for web based customer engagement and conversational lead capture.
The implementation embeds the ManyChat web widget into customer-facing site pages to run rule based conversational flows and automated messaging. Configuration signals point to use of multi-step message sequences and form capture to gather contact and eligibility information, aligning with standard Chatbots and Conversational AI capabilities for intent routing and session orchestration.
Operational coverage is concentrated on the UK customer portal and public marketing pages, where the ManyChat instance handles front line customer service and marketing touchpoints. Governance is organized around message templates, consent capture and channel controls to meet regulated communications requirements in banking and financial services, with oversight likely shared between customer experience and compliance functions. The deployment is delivered as a cloud hosted ManyChat conversational layer embedded into Amigo Loans' online customer journey.
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Amigo Loans Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Amigo Loans implemented Google Workspace (Formerly Google G-Suite) as its cloud Collaboration platform. The company publicly references Google Workspace on its corporate website, and the deployment is presented as an organization wide SaaS collaboration environment supporting the firm’s UK operations and its headcount of approximately 260 employees.
Google Workspace (Formerly Google G-Suite) is configured to deliver core Collaboration capabilities including enterprise email, shared Drive storage, real time document and spreadsheet editing, calendar scheduling, and video conferencing. Administration is handled through the Google Admin console with organizational units and group structures used to segment access, and standard collaboration workflows rely on shared drives and document coauthoring to support cross functional work.
Operational usage spans customer service, finance, HR and general operations, where the Collaboration platform is used for internal communications, meeting orchestration, document lifecycle and team collaboration. The platform is cloud hosted and maintained as a centrally administered SaaS service, with user provisioning and role based access control implemented through the console to align access with departmental responsibilities.
Governance is implemented via admin policies and organizational units, with group based sharing rules and administrative controls to manage user permissions and data visibility. Rollout and provisioning practices are consistent with phased onboarding by function and by organizational unit, and the vendor supplied admin tooling is used to enforce policy and streamline account management.
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Amigo Loans CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Amigo Loans implemented Zendesk Service to support its customer facing support workflows. The deployment uses Zendesk Service on the company website as the primary public facing access point, aligning with the Customer Support application category and serving online customer inquiries and case intake.
The architecture is a cloud hosted SaaS configuration with a web embedded support interface that routes incoming requests into a centralized ticketing layer. Functional capabilities implemented include ticket capture from the website widget, a searchable self service knowledge base for customer guidance, and an agent console for case triage and resolution, consistent with Customer Support best practices.
Operational coverage centers on the customer support organization, where web originated cases are triaged into specialist queues and routed to frontline agents for handling. Configuration elements cited in the rollout emphasize ticket forms, routing rules, and escalation workflows to enforce case ownership and handoff between customer service and back office operations.
Governance focused on standardizing support workflows and knowledge management, with configuration controls for ticket lifecycle states, macros and automation to reduce manual steps, and role based access for agents and supervisors. The implementation is explicitly anchored to the company website, with Zendesk Service recurring as the system of record for web initiated customer interactions.
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Amigo Loans ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2013 | 2013 |
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Amigo Loans TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Amigo Loans PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Amigo Loans IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Amigo Loans CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Amigo Loans
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amigo Loans Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amigo Loans IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amigo Loans digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Amigo Loans Technographics
Amigo Loans is a Banking and Financial Services organization based in United Kingdom,
with around 260 employees and annual revenues of $326.3 million.
Amigo Loans operates a diverse technology stack with applications such as
ManyChat, Google Workspace (Formerly Google G-Suite) and Zendesk Service,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.
Amigo Loans has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ManyChat, Google and Zendesk.
Amigo Loans recently adopted applications including
Cloudflare CDN in 2022, Zendesk Service in 2021 and OneTrust CookiePro in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amigo Loans’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amigo Loans’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amigo Loans technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.